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70 FedEx Express Jobs

Premier Customer Care representative

1-3 years

₹ 4 - 5L/yr

New Delhi

8 vacancies

Premier Customer Care representative

FedEx Express

posted 14d ago

Job Description

Preferred candidate profile


Performs defined procedures and processes with accuracy and completeness. Ensures time

commitments and deadlines are met. Processes may include use of manual procedures or local, regional, international or global systems. Verifies data and completes procedural checks against predefined processes or criteria to ensure accuracy and quality. Uses appropriate tools and equipment as required. May make decisions relating to procedural checks, including situations where the outcome is not clearly indicated. Seeks support of senior team members as required. Provides feedback on processes and procedures proactively, making recommendations for continuous improvement to senior team members.



Role & Responsibilities


Customer Facing (Front Office & Back Office), Customer Support, Hub Operations, Account Creation, Basic Process Onboarding, Bookings, Case Management, Claims Handling, Complaint

Handling, Enquiries (Ad Hoc), Enquiry, Escalated Issue Resolution, Inquiry, Issue Resolution, Pro-

active Prevention, Providing Quotes, Service Recovery


Perks and benefits




Employment Type: Full Time, Permanent

Read full job description

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What people at FedEx Express are saying

4.0
 Rating based on 5 Customer Care Representative reviews

Likes

Excellent working environment and culture. It has a good job security and very supportive management

  • Job security - Excellent
    +2 more
Dislikes

Growth opportunities are reduced, compensation and benefits program is not great, no cafeteria

    Read 5 Customer Care Representative reviews

    Customer Care Representative salary at FedEx Express

    reported by 41 employees
    ₹2 L/yr - ₹4 L/yr
    10% less than the average Customer Care Representative Salary in India
    View more details

    What FedEx Express employees are saying about work life

    based on 1.2k employees
    62%
    41%
    51%
    96%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    FedEx Express Benefits

    Job Training
    Health Insurance
    Soft Skill Training
    Education Assistance
    Free Transport
    Work From Home +6 more
    View more benefits

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