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FedEx Express

Compare

4.0

based on 1.2k Reviews

77 FedEx Express Jobs

M22N0: Customer Care Representative-Senior

FedEx TSCS (India) Pvt Ltd

4.0

based on 1.2k Reviews

3-7 years

Mumbai

1 vacancy

M22N0: Customer Care Representative-Senior

FedEx Express

posted 7hr ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Support Analytical Chemistry MS Office Claims Adjudication Genetics Interpersonal Skills

+ 1 more

Job Description

Customer Support; Hub Operations; Account Creation; Basic Process Onboarding; Bookings; Inquiry; Providing Quotes; Complaint Handling; Issue Resolution; Case Management; Service Recovery; Pro-active Prevention; Claims Handling; Escalated Issue Resolution; Enquiry; Enquiries (Ad Hoc); Basic Complaint Handling; Basic Issue Resolution

Grade : 7

Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members. Analytical thinking, Ownership, accountability, Team Player, Leading by Example

Interpersonal Skills;Written Verbal Communication Skills;Team Working Skills;Microsoft Office PC Skills;Problem Solving Skills

Employment Type: Full Time, Permanent

Read full job description

Prepare for Customer Care Representative roles with real interview advice

People are getting interviews at FedEx Express through

(based on 65 FedEx Express interviews)

Job Portal

Company Website

Walkin

Referral

Campus Placement

Recruitment Consultant

37%

14%

18% candidates got the interview through other sources.

High Confidence

What people at FedEx Express are saying

4.2

Rating based on 4 Customer Care Representative reviews

Anonymous · Custom Service in New Delhi

Likes

Work environment is so comfortable and one the best organization who treats there employees equally I'm proud to be a part of this organization and also I have learnt so many things from here .company policies are good . Managers are very supportive here .

Read 4 reviews