HR Transformation Manager

About EXL

EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business.

Our partnerships with clients are built on a foundation of collaboration and weve been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that’s unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth.

Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It’s our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice.

Job Summary:

1. We are seeking an experienced Project Manager to join our Capability Development team.

2. The successful candidate will lead and manage a portfolio of CD projects, ensuring the successful delivery of Capability Development -related initiatives while maintaining alignment with the organization's strategic goals.

3. The Project Manager will play a critical role in transforming our processes and systems to meet the needs of a dynamic and ever-evolving workforce.

Key Responsibilities:

Project Leadership:

1. Provide strategic leadership for digital CD and CoE projects, from inception to completion, ensuring the projects are delivered on time, within scope, and on budget.

2. Project Planning: Develop and manage project plans, timelines, and budgets. Ensure the efficient allocation of resources and set clear project objectives.

3. Stakeholder Engagement: Collaborate with key stakeholders within the HR department and cross-functional teams to define project requirements and objectives.

4. Project Monitoring and Control: Implement project management best practices to monitor progress, identify and address issues, and proactively manage project risks.

5. Quality Assurance: Ensure the quality and accuracy of project deliverables, including documentation, reports, and system enhancements.

6. Change Management: Support change management efforts related to digital HR projects, including communication plans and training for HR team members and end-users.

7. Vendor Management: Work with third-party vendors and consultants as necessary, ensuring that they deliver on project requirements.

8. PMP Certification: Utilize PMP best practices and methodologies to guide project management activities.

9. Performance Metrics: Develop and maintain key performance indicators (KPIs) to measure project success and make data-driven decisions.

10. Continuous Improvement: Continuously evaluate and improve project management processes and methodologies to ensure the highest level of efficiency and effectiveness.

11. Partner with digital HR ecosystem vendors to bring the right technology innovation to clients, solving for specific business challenges.

12. Design and activate intelligent automation journeys (using RPA, conversational AI, extended reality, analytics, etc.), enabling operating models and enhancing employee experience.

13. Bring deep functional and technology expertise and market insights to clients in specific domains (e.g. Capability Development, talent acquisition, workforce planning, total rewards, etc.)

14. Highly organized, detail oriented, and results focused. Should be proactive. Must have an ability to effectively handle tight deadlines and multiple projects.

15. Managing client expectations with regards to quality and timelines Working with different teams to get the project completed by meeting the required quality standards.

16. Forward, out of the box thinking and an innovative, disruptive and open mindset Collaborate effectively in a matrix organization with indirect and direct reporting relationships.

Qualifications:

1. Bachelor's degree in a related field; Master’s degree is a plus.

2. PMP certification is preferred

3. Minimum of 4 years of experience in project management, with a focus on digital HR projects. Consulting background is a plus.

4. Strong understanding of HR processes, practices, and technologies.

5. Proven experience managing complex projects with multiple stakeholders.

6. Excellent communication, collaboration, and leadership skills.

7. Strong problem-solving and analytical abilities.

8. Ability to work in a fast-paced, dynamic environment.

9. Strong organizational and time management skills.