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Senior Manager
10-14 years
₹ 18 - 30.5L/yr (AmbitionBox estimate)
Gurgaon / Gurugram
1 vacancy
Senior Manager
EXL Service
posted 2d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Analysis for the current business practice.
- Find out the different operational strategies.
- Work on developing the current operational strategy applied to the company with the most recent technology.
- Coordinate with the operations manager to take the required steps after brainstorming and research.
- Optimize the operations in the company.
- Put the suitable operational strategy to fit with the companys culture.
- Implement the operational strategy in the different departments of the company.
- Supervise the strategy, and make sure that all the employees respect this strategy.
- Work regularly in improving the companys operations performance.
- Also, the deputy operations manager works in certain cases in touch with the clients to make sure that they receive the required service with the highest quality.
- In Customer service company, the deputy operations manager works with his team to make the clients satisfied by offering to his team the required training and courses to be able to communicate correctly with the customers.
- Follow up with the running project daily in order to make sure that they follow the right operation process.
- Check the logistics operations.
- Monitor t
- Show to the employees the company strategies and regulations in order to maintain the operation process.
- Solve all the different problems that could face the operations, to ensure the operational strategy.
- Issue a weekly, and monthly report for the operations manager to see all the updates realized on
Employment Type: Full Time, Permanent
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What people at EXL Service are saying
Rating based on 82 Senior Manager
reviews
Anonymous · Data Science & Machine Learning
in Gurgaon / Gurugram
Like the work.culture and supportive colleagues. Lot of opportunities to learn and growth.
Less office parties. Low budget for team engagement activities. Low transport options from company. No parking inside campus for junior employees and even Senior managers.
Read 82 reviewsSenior Manager salary at EXL Service
What EXL Service employees are saying about work life
EXL Service Benefits
Life Insurance Disability Insurance Critical Illness Insurance Dental Insurance & Vision Insurance Parental leave Your time and your family 
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