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Senior Manager - Transformation and Experience
Evolute Group
posted 7hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Employee and Customer Experience:
- Design and lead initiatives to enhance employee and customer experience using design thinking methodologies.
- Develop and implement customer experience strategies to improve satisfaction and loyalty.
- Conduct regular employee and customer feedback surveys, analyze results, and create action plans based on feedback.
- Implement improvements and monitor the impact on employee and customer satisfaction.
- Digital Transformation:
- Lead digital transformation initiatives to improve digital interactions with employees and customers.
- Develop and execute digital experience strategies aligned with company goals.
- Collaborate with various departments to integrate digital tools and platforms that enhance the overall experience.
- Monitor and report on the progress and impact of digital transformation projects.
- Innovation Programme:
- Design and implement an innovation programme to foster a culture of creativity and continuous improvement.
- Create an innovation charter outlining the goals, processes, and expected outcomes.
- Organize innovation workshops, hackathons, and idea generation sessions.
- Track and report on the progress of innovation initiatives.
- Change Management:
- Lead change management initiatives to ensure smooth adoption of new processes and technologies.
- Develop and execute change management strategies aligned with company goals.
- Collaborate with various departments to integrate new tools and processes.
- Monitor and report on the progress and impact of change management projects.
Functional Responsibilities:
- Collaborate with cross-functional teams to ensure alignment of projects with business objectives.
- Provide expertise and guidance on best practices in employee and customer experience, digital transformation, and innovation.
- Develop training programs to build internal capabilities in these areas.
- Maintain up-to-date knowledge of industry trends and innovations.
- Prepare regular reports and presentations for senior management.
- Ensure compliance with relevant regulations and standards.
To qualify for the role you must have
- Education: Bachelor s degree in Business Administration, Human Resources, Information Technology, or a related field. A Master s degree is preferred.
- Experience:
- Minimum of 6-8 years of experience in a related role, total 10-12 years of experience in technology company
- Proven track record in designing and leading employee and customer experience projects.
- Demonstrated experience in digital transformation initiatives.
- Experience in designing and implementing innovation programmes.
- Experience in change management.
- Skills:
- Strong leadership and project management skills.
- Excellent communication and interpersonal skills.
- Ability to analyse data and make data-driven decisions.
- Proficiency in digital tools and platforms.
- Creative thinking and problem-solving abilities.
- Experience in organizing workshops, hackathons, and competitive events.
Employment Type: Full Time, Permanent
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What people at Evolute Group are saying
Senior Manager salary at Evolute Group
reported by
5
employees
with 10-24
years exp.
₹10
L/yr - ₹17
L/yr
39%
less
than the average Senior Manager Salary in India
View more details
What Evolute Group employees are saying about work life
based on 47 employees
Flexible timing
Alternate Saturday off
No travel
Day Shift
Evolute Group Benefits
Health Insurance 
Soft Skill Training 
Job Training 
Free Transport 
Work From Home 
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