EY - Associate - Customer Service (0-2 yrs)

The opportunity: Customer Service Support Advisor

Location: Client office - Gurgaon (Cybercity) or Kolkata (DLF 2 Rd, Newtown)

Employment type - FTE, 12-month contract

Shifts: EMEA/UK shift timings, 5 days working, rotational week offs

Your key responsibilities :

Voice Role : Primarily focused on handling international customer inquiries and issues through voice calls.

Online Front-Ending

Upselling : Requires the ability to identify upselling opportunities and integrate them into customer interactions.

Sales Pitch Flexibility : Should be adaptable and flexible in adjusting sales pitches based on customer responses and needs.

Inbound Operations : Deals with incoming customer calls and inquiries.

Customer-Focused : Prioritizes customer satisfaction and resolving issues promptly.