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Service Delivery Technical Lead - Supervising Associate
6-9 years
Bangalore / Bengaluru
1 vacancy
Service Delivery Technical Lead - Supervising Associate
Ernst & Young
posted 3d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
The Service Delivery Technical Lead (SDTL) plays an integral and wide-ranging role in the delivery of the technology projects and programs across the Businss of EY Technolgoy Portfolio. This SDTL role will focus on the technical development and oversight of programs and projects in support of (but not always limited to) products utilized by EY Technology to run and deliver our business.
- Understand the relevant functional area of Business of EY Technology, gained through a combination of program delivery / implementation and support.
- Data analysis, application design, application development, including testing and implementation of applications in data warehouse type projects
- Ensure ongoing awareness of the impact of future programs across the functional area and provide input to impact assessments as required.
- Analyze requirements from the business and take appropriate steps to define action plans which are detailed, meaningful, and set expectations appropriately with the business
- Analyze service performance based on data provided, interpret the data to determine the quality of the service, and validate this against the user perception of the service
- Determine when it is appropriate to escalate, and use judgment and experience to determine the most effective course of action
- Engage and collaborate with the stakeholders across business and IT, using personal experience and judgement to define tailored approaches to dealing with specific stakeholders, setting expectations appropriately and building trust and confidence
- Ability and flexibility to work in a virtual environment across multiple time zones
- Flexibility to work non-standard hours in supporting global production systems.
- English is required, additional languages a plus.
- Expertize in utilizing SharePoint Online and PowerPlatforms (PowerApps, PowerAutomate, PowerBI) for creating automated workflows between apps and services to synchronize files, get notifications, collect data, create dashboards, reports, and more.
- Scripting experience such as JavaScript, jQuery, Angular, JSOM, REST API
- Knowledge in User experience-UI Front end development -Media Query, CSS, HTML, AjaxStrong
- Knowledge of Microsoft Project Server Online
- Expertise over SQL for managing and manipulating relational databases.
- Expertise in .NET for building a variety of application types using language of choice, without needing to manage infrastructure.
- Knowledge over using SSIS (on premise) for building high performance data integration solutions, including extracting, transforming, and loading (ETL) packages for data warehousing.
- Demonstrated experience in Azure Data Factory for orchestrating and automating the movement and transformation of data from various sources.
- Proficiency in designing and deploying scalable, resilient infrastructure using Azure Cloud services.
- Skilled at creating and managing Workflows to automate and optimize business processes.
- Monitors and manages program baseline to ensure activities are occurring as planned - scope, budget and schedule - and manages variances
- Proactively identify risks and issues on program - leading team to develop risk management and issues management plans
- Identifies potential points of contention for missed deliverables; creates and implements strategy to mitigate shortfalls in timeline and budget
- Anticipates problems before they occur; defines the problem or risk; identifies possible causes; works with team to identify solutions; selects and implements most appropriate solution
- Develop and manage plans to address program strengths, weaknesses, opportunities and threats
- Analytical skills and problem solving skills needed to manage multiple factors on a program simultaneously
- Demonstrate business analytics to manage and meet sponsor and customer needs
- Act independently to deliver project to schedule, budget and scope; support provided as required and requested, and is self-driven and motivated
- Flexibility in working hours may be needed to meet project deadlines
- A degree in Computer Science or in a related discipline; or equivalent work experience
- One or more professional certificates to supplement formal education/experience in support of technical skillsets
- Minimum of 5 years experience in Develpmental experience using the various skills above.
- 3+ years of delivery with AGILE development methodology
- Work experience in a professional services industry preferred
- Certification is preferred in SQL, .Net, Azure, and/or any of the other listed technical skillsets
- SAFE Agile experience
Employment Type: Full Time, Permanent
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What people at Ernst & Young are saying
Rating based on 39 Supervising Associate
reviews
Anonymous · IT & Information Security
in Kochi
Flexible work hours , company ethics , decent salary growth, professionals to work with, opportunities for self development and learning, job security , cross training and development if you wish.
- Salary - Excellent
Not much exposure to higher management. Strict compliance and access policies. After a point of time you won't be able to see future path.
Supervising Associate salary at Ernst & Young
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