Asst Manager Service Excellence

Accountabilities.
Lead and manage Continuous improvement program.
Lead and mentor continuous improvement projects as per Lean Six Sigma methodology.
Conduct process improvement workshops with Service Delivery to identify and scope improvement initiatives.
Analyze CSAT surveys and partner with Service Delivery on CSAT plan.
Conduct trainings/ awareness sessions on Quality tools and LSS as and when required.
Partner with Automation team to execute large scale and small scale implementations.
Partner with Service Delivery team in strategic initiatives and in implementing organization wide strategic initiatives.
Responsibilities, Qualifications, Certifications.
Experienced professional in executing process improvement initiatives (work experience more than 5 years).
Green Belt/ Black Belt Certified/ trained.
Excellent presentation skills.
Excellent communication and stakeholder management skills.
Exposure to data analytics and business intelligence.
Evidence of influencing and change management skills.