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Premium Employer

Haleon

Compare

3.2

based on 129 Reviews

194 Haleon Jobs

Continuous Excellence Lead

Haleon

3.2

based on 129 Reviews

6-9 years

Bangalore / Bengaluru

1 vacancy

Continuous Excellence Lead

Haleon

posted 5d ago

Job Role Insights

Flexible timing

Key skills for the job

Operations Change Management FMCG Sales Agile Coaching Operational Excellence Six Sigma Green Belt

+ 3 more

Job Description

Continuous Excellence Lead

Role Overview:

The Continuous Excellence Lead is a strategic and operational role designed to drive and embed a culture of continuous improvement across the capability center. This individual will lead initiatives that span functions to enhance operational efficiency, foster innovation, and deliver sustainable value. They will serve as a catalyst for change, ensuring alignment with organizational objectives and enabling teams to achieve excellence in performance, quality, and service delivery.

Key Responsibilities:

Lead the design, implementation, and application of Continuous Excellence methodologies and practices across all areas of scope, including Operational Master planning, performance measurement development, Operational Reviews, Everyday Problem Solving, and Standard management.
Develop and execute a continuous improvement strategy aligned with organizational goals and priorities.
Serve as a change agent to embed a culture of excellence and operational efficiency.
Establish metrics and dashboards to track the progress and impact of improvement initiatives.
Provide regular updates and insights to the Director of Continuous Excellence and senior leadership.
Implement CE training, coaching, and assessment strategy and frameworks in accordance with global standards.
Identify and deliver service improvement activities to support better value and efficiency through the identification and elimination of unnecessary complexity within business processes.
Facilitate the adoption of Lean, Six Sigma, and other continuous improvement methodologies.
Monitor and measure the impact of continuous improvement efforts on key performance indicators (KPIs).
Build and nurture a community of continuous improvement practitioners within the organization.
Design and deliver training programs to foster a mindset of innovation and problem-solving.
Stay updated on industry best practices and emerging trends in operational excellence.
Cultivate a culture of innovation and excellence, challenging the status quo and fostering a mindset of experimentation and learning.
Work closely with functional leaders and teams to identify pain points and opportunities for improvement.
Act as a bridge across functions to ensure cohesive and aligned execution of excellence initiatives.
Lead change management efforts to ensure successful adoption of improvement initiatives.

Preferred Qualifications:

7+ years of significant lean/Continuous Improvement delivery in a GBS organization, Global or in a large SSC or FMCG environment, and or have led end to end sustainable process improvements in other industry with history of success.
Successful experience in change and stakeholder management and process management desired, knowledge of GBS environments and associated operational measures desired.
Good Knowledge of Goal Alignment practices such as Operational Master planning, performance measures development, operational review governance, problem solving and standard management
Experience in implementing large scale lean initiatives within industry setting.
Ability to lead direct and or indirect reports to deliver sustainable business improvement initiatives.
Lean Six Sigma Black/Green Belt, Agile, ITIL, or Change Management practitioner certification .
7+ years of experience in a leadership role delivering Lean or CI or Change management.

Required Licenses/Certifications:

Lean six sigma Black /Green Belt desired, Agile Desired, ITIL or Change Management practitioner desired or combination of above

About the role and its responsibilities:

Business Expertise:

Bachelors degree in operations, Business Administration, Engineering, Sciences, or a relevant qualification.
Significant lean/Continuous Improvement delivery in a GBS organization, Global or in a large SSC or FMCG environment, and/or have led end-to-end sustainable process improvements in other industries with a history of success.
Successful experience in change and stakeholder management and process management desired.
Good knowledge of Goal Alignment practices such as Operational Master planning, performance measures development, operational review governance, problem-solving, and standard management.
Experience in implementing large-scale lean initiatives within an industry setting.
Ability to lead direct and/or indirect reports to deliver sustainable business improvement initiatives.
Demonstrated ability to drive cultural transformation and deliver measurable results through the deployment and application of Continuous Excellence principles and practices.

Problem-Solving Skills:

Assessment of the skills of problem-solving within the area of responsibility and the identification of training and development plans to close any knowledge gaps.
Expertise in problem-solving is critical to deliver on the business case.
Involved in capturing the value created from all initiatives and the ongoing creation of a pipeline of problem-solving activities to ensure continuous growth.
Lean Six Sigma Black Belt/Green Belt knowledge of tools and a history of successful application of these tools.
Proficient in step problem-solving, PDCA, DMAIC, AGILE methodologies, or a combination of all is preferred.
Robust understanding of continuous improvement concepts including Lean, Six Sigma, behavioural change, process, and value stream mapping.

Impact and Influence:

Role is pivotal in driving strategic priorities and bringing Win as One to life in the centers to shape the future of the center and drive competitive advantage.
Building strong customer relationships and delivering customer-centric solutions within the center and cross-functionally.
Core part to play in driving vision and purpose across teams to empower and engage all employees on a customer-focused war on waste.
Individual contributor who will have key influence roles across all teams in centers and will be the voice of CE for the center at global governance levels.
Align CE initiatives with regional and global business goals, priorities, and strategic objectives to drive operational efficiencies and performance improvements.
Foster a culture of collaboration, knowledge sharing, everyday coaching, and continuous learning to develop capabilities and drive innovation within the region.

Interpersonal Skills:

Strong ability to influence and drive change at all levels of the organization.
Exceptional leadership and strategic thinking skills with the ability to inspire and motivate the team to achieve excellence.
Flexibility and diplomacy in interpersonal relationships, ability to influence decision-making, and constructively challenge the status quo.
Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of partners, customers, senior leaders, and subject matter experts both locally and globally.
Gains the confidence and trust of others through honesty, integrity, and authenticity in all interactions.
Willing to be a role model for challenging the status quo and constructive challenge of existing practices and ways of working.
Actively seeks feedback and takes time for reflection to continually adapt style to maximize the effectiveness of their impact.
Build strong relationships and partnerships with regional leaders, department heads, and frontline employees to drive engagement, ownership, and accountability for continuous improvement efforts.