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Engaged Employer

Ernst & Young

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3.4

based on 10.4k Reviews

2049 Ernst & Young Jobs

Service Senior-Business design-Proactive

Ernst Young

3.4

based on 10.4k Reviews

2-5 years

Bangalore / Bengaluru

1 vacancy

Service Senior-Business design-Proactive

Ernst & Young

posted 13hr ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Quality Assurance Consulting Healthcare Telecom Bfsi

+ 4 more

Job Description

Business Design Consultant

Business Design Consultant can take up opportunities in the business transformation engagements across sales, service, marketing & pricing functions with the lens of Customer Experience.

Responsibilities, Skills and Expertise

Act as a trusted advisor in understanding and analysing clients business problem / vision, conduct current state assessment with business stakeholders via workshop, questionnaire, interview etc, analyse the collected datapoints / artefacts and provide meaningful insights / recommendations for future state design.
Preferred with business consulting background with sound knowledge of key enterprise business process, customer touchpoint & journey design, design thinking along with stakeholder management.
Should be able to contribute practice development, thought leadership and busines development activities.
Either of below domain / function expertise are preferred
- Sales - B2B / B2C sales strategy, sales planning, lead & funnel mgmt., field & territory mgmt., order mgmt., CRM digital channels, operating models design, channel & touch point analysis, business case & transformation roadmap
- Service - customer service strategy, channel strategy contact centre, digital and self-service, customer experience management, channel & touch point analysis, business case & transformation roadmap, analysis of customer feedback and associated KPI s.
- Marketing - B2B / B2C digital marketing strategy & roadmap, industry scan & competitor analysis, marketing operating model, marketing automation assessment & strategy, recommendation for technology improvement and investment
- Ecom - Ecom strategy, operating model, business case & transformation roadmap
Tech/ Tools Skills Should have solid hands-on experience in Design Collaboration tools (Mural/Miro/PPT/Visio) to build and modify CX Journey flows, Personas, Service Design Flows, Process Flows, etc.
Good to have vertical & Industry Experience in CPG & Retail, Telecom & Media (TMT), Advance manufacturing, Healthcare, and life science, BFSI, or CX Consulting services.