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Ernst & Young
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ServiceNow-ServiceNow-Senior
Ernst & Young
posted 6d ago
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Flexible timing
Key skills for the job
Job Description
- Performs Configuration/Customization of the ServiceNow system, including creation workflows
- Builds service request fulfilment workflow from customer requirements including requests, request items and tasks using workflows, UI actions, client scripts, business rules, etc
- Uses scripting tools and Service Now functionality to automate rote tasks
- Performs integrations and process automation using Orchestration, Web Services, Soap calls, etc.
- Gathers specifications from the business departments and delivers a product/release that meets the needs presented. Interprets business and functional requirements and develops technical specifications documentation
- Load, manipulate and maintain data between Service-now and other systems as needed
- Work with business liaison to generate dashboards, home pages, performance analytics data collectors and reports as needed
- Must analyse and fully understand user stories and internal procedures in order to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow releases
- Performs system and integration testing with sample and live data
- Authentication protocols such as Active Directory / LDAP or SiteMinder federation /Azure
- Disciplined Agile Delivery software release build/deploy processes
- Integrating with internal and external applications and systems
- JavaScript, HTML, Angular JS and good web design practices
- Service Portal implementation experience
- Implementation experience on any of the following applications like HR, GRC, SecOps, CSM, PPM, APM, ITOM, Service Portal.
- Implementation experience on Performance Analytics.
- Knowledge of digital technologies like Machine learning, AI, IOT, Blockchain
- College degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences
- Approximately 4 to 7 years of experience in a development role. Able to exhibit a progression of increasingly complex job responsibilities during the period
- ServiceNow certifications a plus
- ITIL foundations certification a plus
- Experience on SDLC or TFS or JIRA or equivalent tool to maintain stories.
- Knowledge about ServiceNow s latest version s features.
- A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment
- An opportunity to be a part of market-leading, multi-disciplinary team of 250+ professionals, in the only integrated global transaction business worldwide.
- Opportunities to work with EY ServiceNow practices globally with leading businesses across a range of industries
Employment Type: Full Time, Permanent
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