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EY - GDS Consulting - AI and DATA - Delivery lead - Senior Manager
6-11 years
Kolkata
1 vacancy
EY - GDS Consulting - AI and DATA - Delivery lead - Senior Manager
Ernst & Young
posted 10hr ago
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Flexible timing
Key skills for the job
Job Description
- Responsible for end-to-end management of Production support/Application Development Delivery for a portfolio of customers.
- Be the go-to person for solutioning, RFP and for managing production support for customers.
- Drive thought leadership for next gen support processes in an Agile, automation first environment, define best practices and knowledge management protocols.
- Understand and manage SLA against customer contracts within a 24x7 model, run war rooms for P1 issues and manage customer escalations efficiently.
- Identify customer issues proactively, drive RCA reactively and maintain an excellent relationship with end-users and stakeholders.
- Provide up to date management reporting on regular basis to internal and external stakeholders.
- 16-20 years of IT experience with 8+ years of working in a playing role as Service Delivery Manager for large customer or multiple mid-sized customers.
- Service Management- Managing Prod environment, incident / ticket management, problem solution, ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery & process management on Service Management.
- A fair degree of technical understanding of Data Programs, Data and Analytics concepts.
- Performance and Quality Management Define process around performance management on production environment, regular reporting on performance / quality with internal / external stakeholders.
- Good understanding of data strategy , data architecture ,data migration concepts. Should have experience of designing end to end data architecture and data management solutions for Insurance clients.
- Experience in next gen technology bigdata, cloud, spark, hive, azure, AWS etc is handy to have.But minimum should have exposure to pick the same .
- Delivery Manager has to be hands on as well strong delivery management experience in insurance engagements Life or PnC
- Minimum 16 years of experience on data and analytics engagements , with 4+ years in delivery management with experience in leading small to mid size teams of 15-20 .
- Proficiency in leading both physical and virtual teams along with 3rd party vendors, exceptional knowledge in Agile delivery principle, solid resource planning and problem-solving skills.
- People Management- Managing team morale and building a high energy, high performance team. Plan and execute people rotation, training, and mentoring.
- Strong knowledge in SLA Management, Incident/response tools and Release management.
- Good understanding of Devops tools/practices, monitoring tools and automation suites.
- Excellent interpersonal skills and communication skills.
- Strong understanding of different organizational functions in an IT Services company
Employment Type: Full Time, Permanent
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What people at Ernst & Young are saying
Rating based on 87 Senior Manager
reviews
Anonymous · Project & Program Management
in Doha
I believe the culture of EY Middle East is truly inclusive. Despite being a non-arabic speaker I never felt as being excluded. Specially in Qatar, my team was truly global as we had team members from various nationalities and we all worked as one team.
- Skill development - Good
Among all the Big4s in the Middle East, EY is one of the lowest paying consulting company.
- Salary - Poor
Senior Manager salary at Ernst & Young
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