Architect Manager - Service Now

Work Mode - Hybrid

Experience Required - 12 to 15yrs

Location- Kerala, Kochi and Trivandrum

Travel Required - Yes

To qualify this role, you must have:

• Lead sales and pre-sales work in Service Now, respond to client proposals, participate in orals and help growing Service Now business
• Organize Roadshows and lead client pitches to market ServiceNow offerings
• Should have in-depth knowledge and understanding of Service Now Partner ecosystem, licensing model and platform management models.
• Capable in designing and developing large solutions combining Service Now platform, automation and workflow capabilities for EY customers
• Lead offshore team in all the Service Now modules like ITSM, ITAM, ITOM, ITBM, HRSD, Sec Ops, GRC, DevOps. The role will spread across blueprint, design, configuration, build and roll out phase.
• Lead and manage project deliveries.
• The role involves knowledge and experience of both functional and technical aspect for a successful implementation, working closely with various stakeholders like business, process leads and offshore team.
• 12 to 15 years of relevant experience, preferably from a top tier Global System Integrator
• Developing and maintain comprehensive documentation, including business requirement documents, business blueprints, solution design documents, functional specifications, test scripts, and training materials.
• Managing all testing cycles, including Unit Testing, System Integration Testing (SIT), and User Acceptance Testing (UAT).
• Strong understanding of ServiceNow Development Platform including Custom Development, etc.
• Integration with 3rd party application, Knowledge in scripted REST API
• Must have worked on service now version upgrade.