Servicenow Architect

How is this team contributing to vision of Providence?

As a Principal Service Engineer, you will:

• Act as a think tank for leadership, establishing foundational strategies for business expansion
• Collaborate with senior business leaders to drive high-impact, cross-functional initiatives and manage change effectively
• Tackle ambiguous, abstract problems, identify business opportunities, assess feasibility, and develop business cases and roadmaps
• Conduct primary and secondary market research to provide valuable market intelligence that informs strategy
• Manage end-to-end program delivery, from problem scoping to execution
• Provide mentorship and guidance, contributing to practice development
• Lead structured media interactions as needed

What will you be responsible for?

• Governance of the relationships between ServiceNow and related applications, legacy systems, component libraries, content repositories and supporting databases.
• Preparing and running functional design workshops, creating design specifications based on out-of-the-box functionality and customer requirements.
• Providing creative solutions to resolve business problems, technology issues, process, and people challenge.
• Hands-on technical delivery of the ServiceNow technical solutions.
• Research systems and/or programs to determine causes of failure or poor operational performance; then define, test, and implement detailed solution

What would your week look like?

• 5+ years experience in technical solution design and implementation of the ServiceNow application.
• Proven management / influencing abilities.
• Ability to produce documentation at various levels including technical and customer facing.
• Expertise and experience with ServiceNow or an equivalent ITSM toolset are essential.
• ServiceNow experience in the areas of ITSM, ITBM, ITOM products are highly desirable.
• ServiceNow Certifications in all areas are highly desirable.
• Experience in multiple application architectures and supporting technologies.
• Web service proficiency (REST, SOAP) as well as XML and JSON knowledge.
• Excellent verbal and written communication skills required.

Who are we looking for?

• Key Educational Qualifications / Skills