Servicenow Developer(ITOM)

The ServiceNow ITOM Developer is responsible for developing, configuring, and maintaining the ServiceNow IT Operations Management (ITOM) applications. This includes Discovery, Event Management, Service Mapping, and Agent Client Collector. The ITOM Developer will collaborate with the IT Service Management team and stakeholders to ensure accurate and up-to-date ITOM data, effectively integrated with other ServiceNow and external systems.

Responsibilities:

• Develop, configure, and manage ITOM schedules, credentials, patterns, probes, sensors, MID servers, event sources, connectors, service maps, and agents.
• Monitor and troubleshoot ITOM performance issues and errors.
• Validate and reconcile ITOM data with the Configuration Management Database (CMDB) and other data sources.
• Identify and resolve ITOM conflicts, duplicates, and orphaned records.
• Implement and enforce ITOM best practices, standards, and policies.
• Provide technical support and guidance to ITOM users and stakeholders.
• Create and maintain ITOM documentation, reports, and dashboards.
• Collaborate with other ServiceNow administrators and developers to integrate ITOM with other ServiceNow applications and modules such as ITSM, ITAM, Security Operations, etc.
• Use APIs and Integration Hub to connect ITOM with external systems such as monitoring tools, cloud platforms, automation tools, etc.
• Stay updated on the latest ServiceNow ITOM features, enhancements, and updates.

Qualifications:

• Bachelors degree in Computer Science, Information Systems, or a related field, or equivalent work experience.
• At least 2 years of experience as a ServiceNow ITOM Developer or in a similar role.
• ServiceNow Certified System Administrator (CSA) certification preferred.
• Strong knowledge of ServiceNow ITOM architecture, components, and functionality.
• Proficient in ServiceNow scripting languages such as JavaScript, PowerShell, and Shell.
• Experience with ServiceNow CMDB, ITSM, ITAM, and other ServiceNow applications and modules.
• Experience with IT infrastructure and asset discovery tools such as SCCM.
• Experience with IT event management and service mapping tools such as SolarWinds.
• Experience with ServiceNow Agent Client Collector and agent deployment and configuration.
• Experience with APIs and Integration Hub for data exchange and automation.
• Excellent troubleshooting, problem-solving, and analytical skills.
• Strong communication and collaboration skills.