GMS-Senior-SailPoint IIQ

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Global Managed Service - Identity and access Management - Senior

The IAM Administrator role will be primarily responsible for the support and enhancements that are required for the engagement. Also adhering to stated SLA s and ensuring high standards of quality deliverables.

Key Requirements / Responsibilities:

• Experience in working on any two IAM engagements providing application support (SailPoint IIQ or SailPoint IDN).
• Provide Level 2 and Level 3 support for the system within agreed service levels
• Implement and manage the effectiveness of Incident, Service Request, Change and Problem management processes for the service area
• 3 to 4 years of experience in support, customization, configuration and deployment of any Identity Management and Governance products
• Support IGA tool integration with critical applications and infrastructure
• Assist stakeholder teams as required, coordinate with product engineering team
• Resolve technical issues through debugging, research, and investigation.
• Understands of below IGA concepts:
  • User Lifecycle Management, Provisioning, and Reconciliation
  • Auditing, Reporting, and user activity Monitoring
  • Access Certification
  • SOD
  • Java/J2EE and knowledge on SQL
  • Strong communication skills, both verbal and written
  • Must be able to thrive in a fast-paced, high-energy environment
  • Ability to work independently, adapt quickly, and maintain a positive attitude
• Troubleshoot and maintain user onboarding workflows and role provisioning
• Ability to perform Root Cause Analysis and suggest solutions to avoid errors
• Support onboarding of application and platform users.
• Monitor IAM platform components and resource
• Provide IAM support to end users.
• Work involves day to day health check, incident support (as per defined scope and levels), e-mail support, tool upgrades and monitoring of systems, reporting the status and working with Development and QA teams to help them fix the issues.
• Should be a good team player to work on a competitive environment
• Must have experience in Application Onboarding
• Experience with IGA integrations, connectors, custom integrations, application patterns, strong technical acumen
• Perform systems analysis and tuning to insure optimal infrastructure response

Qualifications:

Education:

• Bachelors Degree required

Skills Expertise

• Good soft skills i.e., verbal & written communication and technical document writing
• Prior experience working in remote teams on global scale
• Customer orientation skills
• Scripting knowledge

Work Requirements:

• Willingness to travel as required
• Willingness to be on call support engineer and work occasional overtime as required
• Willingness to work in shifts as required

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