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Salesforce BA Senior
Ernst & Young
posted 9hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Must Have Skills SFDC QA Testing
- Must possess excellent functional insights on CRM Technologies, Saleforce.com, knowledge on salesforce Sales Cloud/Service Cloud/Experience Cloud
- Good to have expertise with working on Middleware.
- Writing Product requirement documents and creating user stories
- Hands on QA experience with Sales Cloud / Service Cloud CRM Functional Experience, Integration, Salesforce administrator certification
Key Responsibilities
- As a QA, you will be responsible for collaborating with business analysts, developers, and stakeholders to understand system requirements and user stories.
- Create comprehensive test plans, test cases, and test scripts based on functional and technical specifications
- Define test objectives, test scope, and success criteria for each testing phase or cycle
- Test Execution and Defect Management Execute test cases and test scripts to validate Salesforce functionality, integration, and customizations
- Extensive knowledge of different Salesforce Modules like Configuration and Setup, Object Manager and Lightning App builder, Salesforce Security, Automation Rules, Analytic management, Profiles etc.
- Strong testing skills in Salesforce lightning App, Salesforce standard object, custom objects, custom fields, page layouts, custom Tabs, Reports and various other components as per application requirements.
- Good understanding of the Developer Console to run the SOQL Queries.
- Have good understanding of Workflow/Process automation which includes Flows, Process builder, workflow rules, and validation rules.
- Have good understanding of Salesforce security concepts like Organization security setting, OWD, Sharing rules, Profiles, Permission Sets etc.
- Good understanding of Analytic Management Reports and Dashboards.
- Strong Analytical skills required, including a thorough understanding of how to interpret customer business needs, analyse and translate them into requirements.
- Excellent verbal and written communication skills and ability to interact with diverse groups of internal/external stakeholders and subject matter experts.
- Ability to document requirements, to develop use cases and process flow charts, to create presentations and to capture, report and track changes.
- Basic Understanding of Data Management Data Loader, Import Wizard
- Actively involves in Functional testing, Regression testing, smoke/sanity testing, and addressing issues related to different environments (Sandbox, UAT, Production).
- Strong experience with Agile software development (Scrum) process.
- Participate in sprint planning, sprint reviews, and retrospective meetings to provide QA insights and contribute to process improvement efforts
- Documentation and Reporting Document test results, including test execution logs, defects, and any deviations from expected behavior.
- Interacting with designers, Architects, Developers, QA and UAT teams during development, testing and implementation phases.
- Creating a detailed business analysis, outlining problems, opportunities and solutions for a business.
- Certifications Salesforce Administrator Certification, Salesforce App Builder or any cloud certifications
- Skills required Sales Cloud / Service Cloud CRM Functional Experience, Integration
Employment Type: Full Time, Permanent
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What people at Ernst & Young are saying
Sales salary at Ernst & Young
reported by
2
employees
with 8
years exp.
₹8.6
L/yr - ₹10.9
L/yr
170%
more
than the average Sales Salary in India
View more details
What Ernst & Young employees are saying about work life
based on 10.4k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Ernst & Young Benefits
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Ernst & Young Kolkata Office Location
Kolkata Office
Ernst & Young, 22, 3rd Floor, Carmac Street Block 'C'
Kolkata
West Bengal 700016
West Bengal 700016
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