Digital Banking Officer - Video KYC

Job Description

• Excellent communication skill in English/Tamil/Hindi/Telugu/Kannada/Malayalam (Any 3 out of the 3 languages, English is mandate).
• Building positive relationship with customer.
• Knowledge of customer relationship management (CRM) Practices.
• Ensures high levels of customer service orientation and application of bank policy.
• Informs customers of new products or product enhancements to further expand the banking relationship.
• Problem solving attitude.
• Approach potential customer to establish relationship

Qualification and Experience

• Any graduate from reputed institute / College (Full time)
• 1-2 years customer service experience, preferably banking experience (additional advantage).
• Hands-on experience in MS Excel
• Should be presentable & formally attired for work
• Should be ready to work in shifts 9am 9pm, Sat & Sun may be working (comp offs may be provided)
• Computer skills is a must

Skill and Experience

• The resource needs to complete video KYC of customers
• This will involve calling customers at their convenient time or receiving incoming video KYC calls from customers
• The resource will be bound by per day productivity targets