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1 Priority Technology Holdings Engineer Job
Engineer Tier-I
Priority Technology Holdings
posted 25d ago
Job Role Insights
Flexible timing
Job Description
- Technical Support: Diagnose and troubleshoot hardware, software, and network issues, including account setup and network issues, for both Windows and Mac OS environments.
- Account & Access Management: Manage user accounts, permissions, and access controls across different applications.
- Google Workspace Management: Support and manage Google Workspace, including handling users, groups, and distribution lists.
- Issue Management: Prioritize and manage multiple open tickets at the same time, ensuring all issues are logged and resolved efficiently.
- Remote Support: Provide technical assistance via remote-access systems, ensuring timely resolution within defined Service Level Agreements (SLA).
- SOP Compliance: Follow, update, and help create Standard Operating Procedures (SOPs) to contribute to team knowledge management.
- Shift Work: Be available for 24x7 rotational shifts to support round-the-clock IT operations.
Collaboration & Communication: Maintain effective communication with team members and stakeholders, offering excellent customer service.
Requirements
- Hands-on experience with both Windows and Mac OS environments.
- Strong multitasking abilities, capable of managing several issues simultaneously.
- Good interpersonal skills and strong written and verbal communication abilities.
- Ability to work in a 24x7 support environment.
- Willingness to learn and develop technical skills.
Employment Type: Full Time, Permanent
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What Engineer at Priority Technology Holdings are saying
Engineer salary at Priority Technology Holdings
reported by
9
employees
with 2-3
years exp.
₹8
L/yr - ₹11
L/yr
61%
more
than the average Engineer Salary in India
View more details
What Priority Technology Holdings employees are saying about work life
based on 55 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Priority Technology Holdings Benefits
View more benefits
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