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27 Priority Technology Holdings Jobs
Engineer Tier-I
Priority Technology Holdings
posted 29d ago
Job Role Insights
Flexible timing
Job Description
- Technical Support: Diagnose and troubleshoot hardware, software, and network issues, including account setup and network issues, for both Windows and Mac OS environments.
- Account & Access Management: Manage user accounts, permissions, and access controls across different applications.
- Google Workspace Management: Support and manage Google Workspace, including handling users, groups, and distribution lists.
- Issue Management: Prioritize and manage multiple open tickets at the same time, ensuring all issues are logged and resolved efficiently.
- Remote Support: Provide technical assistance via remote-access systems, ensuring timely resolution within defined Service Level Agreements (SLA).
- SOP Compliance: Follow, update, and help create Standard Operating Procedures (SOPs) to contribute to team knowledge management.
- Shift Work: Be available for 24x7 rotational shifts to support round-the-clock IT operations.
Collaboration & Communication: Maintain effective communication with team members and stakeholders, offering excellent customer service.
- Hands-on experience with both Windows and Mac OS environments.
- Strong multitasking abilities, capable of managing several issues simultaneously.
- Good interpersonal skills and strong written and verbal communication abilities.
- Ability to work in a 24x7 support environment.
- Willingness to learn and develop technical skills.
Employment Type: Full Time, Permanent
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