248 Customer Experience Management Jobs in Gurgaon / Gurugram

Regional Responsibilities: - The primary objective of the Security & Loss Prevention Coordinator is to ensure the loss prevention aspects and save guard the customer experience as per company Policies. The role is cross-functional and requires deep collaboration and influencing ability with stakeholders. The role would also entail to involve regional level engagement and involvement in ensuring operational excellence along with Ops level execution and close coordination with cross functional teams. Encourage and promote Loss Prevention within the workforce exercising integrity and ethical methods. The role would also necessitate to assist the reporting manager, in day to day activities, planning, sourcing and executing the process and procedure. The Security coordinator will work together to ensure and maintain high quality and timely support to the Operations of the organization.

Process Improvement & Loss Prevention Program management: - Process review & necessary Improvisation. Cross functional collaboration with Ops and cross functional teams. Weekly review the loss level matrices. Effectively partner with operations and support functions in evaluating current and future business processes and initiatives. Serve as a member of a coordinated team of Loss Prevention executives in relentlessly pursuing improvements to company-wide loss prevention program efforts. Process Review & Necessary Improvements.

Audits: - Keeping the plans and SOPs updated, Periodical check of documentation. Perform interior and exterior Loss Prevention compliance related to 3P store business, being alert to and responding to any security of Loss Prevention issues noted. Process review and necessary Improvements.

Loss Prevention Analysis: - Quick Completion Investigation and submission of reports. Liaise and cooperate with law enforcement and industry bodies to support Amazon interests. Close follow up on various loss buckets and deriving mechanism to control the shrink. Effectively address safety and security incidents including potential and actual work place violence incidents as per policy as well as conducting testing of the incident response plans.
Enhance, track, and report on metrics, which are key performance indicators. Coordinate with various support teams such as the Worldwide Operations Security Team, IT Security as and when needed. Weekly call with respective Stakeholders/Ops to inform weekly planning and plan of what work completed and what are pending. Assisting with investigations of internal and external theft or fraud and conducting interviews. Ensuring that you understand, align performance and actions with, and can clearly articulate the vision and values of the organization and their department.

Process checks: - Enhancing, tracking, and reporting on key performance-indicating metrics, allowing for performance improvements so that the desired outcomes are achieved to plan and in a timely manner. Ensure random process check related audit are timely carried out on a daily/weekly basis and ensue the tight control on processes.

Reports: - Daily, Weekly and Monthly reports. Reports and follow ups of suspected movements/Process violation related to 3P store business.
University degree level or equivalent through experience and professional certification. A minimum of 7-10 years in Security and Loss prevention role, law enforcement or security-related profession. Extensive and up to date knowledge of Shrink management and Data Analysis. Experience in managing or coordinating security investigations of complex nature. Knowledge of information security processes and systems. Experience in security auditing