Upload Button Icon Add office photos
filter salaries All Filters

171 American Express Jobs

TCPS Analyst

0-3 years

Gurgaon / Gurugram

1 vacancy

TCPS Analyst

American Express

posted 1d ago

Job Description

How will you make an impact in this role
The primary objective would be to deliver very high standard of customer service by reviewing and analyzing requests received from merchants and customers globally for prepaid products and make informed decision to pay or decline the request post determining if all the compliance requirements are met.
Travelers Cheques Prepaid Servicing (TCPS) operations team ensures extraordinary customer service for our customers and merchants in a 24*7, multi-lingual environment. We manage servicing and operations for prepaid products giving support on all queries from a phone servicing and back-end operations perspective.
Responsibilities:
  • Managing inbound customer and seller calls and faxes for all prepaid products like Gift Card and Traveler cheques.
  • Handle Claims for lost/Stolen and Unable to Cash Traveller Cheques.
  • Handle Escheatment calls and faxes.
  • Process Refund Requests, Overspend and Excessive balance cases
  • Candidate should be able to multi-task and prioritize work to ensure balance is met between regulation, policy, and customer service experience.
  • Respond to customer escalation and conduct a root cause analysis of the escalation
  • Leverage expertise in analyzing risk related data, identifying fraud connections
  • Manage change effectively to meet / exceed performance targets
Minimum Qualification:
  • Graduate with 0 to 3 years of Prior Experience.
  • Work in a 24*7 work environment in a customer facing calling profile
  • Ability to work under pressure in a deadline-driven environment and maintain strong attention to detail.
  • Good oral and written communication skills in English
  • Good listening and decision-making skills.
  • An ability to handle escalated issues politely and courteously to achieve a balance between promise fulfilment and risk
Benefits include:
  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

Employment Type: Full Time, Permanent

Read full job description

American Express Interview Questions & Tips

Prepare for American Express Analyst roles with real interview advice

Top American Express Analyst Interview Questions

Q1. Sliding Window Maximum Problem Statement You are given an array/list of integers with length 'N'. A sliding window of size 'K' moves from t ... read more
Q2. Unique Frequency Problem Statement Given a string 'STR' with lowercase letters, determine the minimum number of deletions required to ensur ... read more
Q3. Maximum Non-Adjacent Subsequence Sum Given an array of integers, determine the maximum sum of a subsequence without choosing adjacent eleme ... read more
View all 191 questions

What people at American Express are saying

4.1
 Rating based on 83 Analyst reviews

Likes

Work culture is good

  • Salary - Good
  • +5 more
Dislikes

Salary hike is not too great.

Read 83 Analyst reviews

Analyst salary at American Express

reported by 544 employees with 1-9 years exp.
₹12.9 L/yr - ₹27 L/yr
135% more than the average Analyst Salary in India
View more details

What American Express employees are saying about work life

based on 3.1k employees
65%
68%
74%
88%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

American Express Benefits

Free Transport
Cafeteria
Health Insurance
Work From Home
Job Training
Soft Skill Training +6 more
View more benefits

Compare American Express with

MasterCard

3.9
Compare

Visa

3.5
Compare

PayPal

3.9
Compare

State Bank of India

3.8
Compare

HDFC Bank

3.9
Compare

ICICI Bank

4.0
Compare

Axis Bank

3.8
Compare

Standard Chartered

3.7
Compare

AIG

3.9
Compare

Wells Fargo

3.9
Compare

JPMorgan Chase & Co.

4.0
Compare

HSBC Group

4.0
Compare

Cholamandalam Investment & Finance

3.9
Compare

Citicorp

3.7
Compare

BNY

3.9
Compare

UBS

3.9
Compare

State Street Corporation

3.7
Compare

IDFC FIRST Bharat

4.5
Compare

HDFC Sales

4.0
Compare

Aditya Birla Capital

3.9
Compare

Similar Jobs for you

Program Manager at Amazon India Software Dev Centre Pvt Ltd

Hyderabad / Secunderabad

1-14 Yrs

₹ 20-23 LPA

Software Development Engineer at Amazon India Software Dev Centre Pvt Ltd

Bangalore / Bengaluru

0-6 Yrs

₹ 19-21 LPA

Vendor Consultant at Amazon India Software Dev Centre Pvt Ltd

Bangalore / Bengaluru

1-10 Yrs

₹ 13-14 LPA

Sales Manager at MarketStar

Hyderabad / Secunderabad

3-10 Yrs

₹ 5-12 LPA

Vendor Consultant at Amazon India Software Dev Centre Pvt Ltd

Bangalore / Bengaluru

1-10 Yrs

₹ 13-14 LPA

Brand Specialist at Amazon India Software Dev Centre Pvt Ltd

Bangalore / Bengaluru

2-11 Yrs

₹ 16-18 LPA

Brand Specialist at Amazon India Software Dev Centre Pvt Ltd

Bangalore / Bengaluru

2-11 Yrs

₹ 16-18 LPA

Brand Specialist at Amazon India Software Dev Centre Pvt Ltd

Kolkata, Mumbai + 5

3-8 Yrs

₹ 15-17 LPA

Brand Specialist at Amazon India Software Dev Centre Pvt Ltd

Bangalore / Bengaluru

3-11 Yrs

₹ 15-17 LPA

Brand Specialist at Amazon India Software Dev Centre Pvt Ltd

Bangalore / Bengaluru

3-11 Yrs

₹ 15-17 LPA

American Express Gurgaon / Gurugram Office Location

View all
Gurgaon Office
Headquarter
American Express Banking Corp., Cyber City, Tower-C, DLF Bldg. No.8, Sector-25, DLF City Phase-II Gurgaon
Haryana 122002

TCPS Analyst

0-3 Yrs

Gurgaon / Gurugram

1d ago·via naukri.com

Engineer III

0-4 Yrs

Gurgaon / Gurugram

1d ago·via naukri.com

Engineer III

0-4 Yrs

Gurgaon / Gurugram

1d ago·via naukri.com

Senior Manager - Operations

9-14 Yrs

Gurgaon / Gurugram

1d ago·via naukri.com

Bus Analyst - Data Analytics

0-3 Yrs

Gurgaon / Gurugram

1d ago·via naukri.com

Engineer II

2-6 Yrs

Gurgaon / Gurugram

2d ago·via naukri.com

Customer Service Analyst

1-6 Yrs

Gurgaon / Gurugram

2d ago·via naukri.com

Account Protection Specialist

1-6 Yrs

Gurgaon / Gurugram

6d ago·via naukri.com

American Express - Data Engineer (1-4 yrs)

1-4 Yrs

6d ago·via hirist.com

Engineering Director - Full stack, React, API, GCP

10-15 Yrs

Chennai

6d ago·via naukri.com
write
Share an Interview