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2373 Amazon Jobs

Program Manager I, SEPO

1-14 years

₹ 8 - 39L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Hyderabad / Secunderabad

1 vacancy

Program Manager I, SEPO

Amazon

posted 1mon ago

Job Description


The successful candidate will lead the day-to-day operations for SEPO in Sellers world and effectively manage performance with transparent metrics, data-driven decisions and industry leading management techniques. He/she will be responsible for managing and delivering Service Level Agreements (SLAs) for the aligned workflows. He/she should be an expert in project/program management who possesses the ability to work globally and cross-functionally with internal and external stakeholders. He/she should be adept at data analysis including querying, building and maintaining dashboards and using data to improve his/her space of operations. He/she should also be capable of identifying and prioritizing process and automation improvement opportunities.

Responsibilities:

Monitor, manage, and control the production environment.
Monitor and react to Service level alerts by managing and performing recovery actions to ensure high level of service delivery at a global scale. Ensure all service level agreements (SLAs) or quality indicators (QIs) are met to provide consistent service to customers.
Work with Operational Management to design and agree service protection strategies, ensuring buy in and commitment at all levels allowing the Real Time team to support the customer Experience at all times.
Provide real-time escalation, recovery, and restore capabilities for any failure of service; notify any major issues to Workforce, Capacity and Operations leaders ensuring the right people know of the incident at the right time.
Manages business activities such as root cause analysis, profile management, new marketplace and skill launches by working with Operation, Capacity, Scheduling, Program, Change Management and Contact Routing team.
Constantly review existing processes and research new ones for possible automation improvements or enhancements, designing and installing special project improvements or enhancements whenever necessary.
Works as SME, guide RTA and Analysts to drive daily performance call for business status, reports and metrics, reviewing them daily for trends and potential problems at a global level.
Communicates effectively with peer Workforce leads and Managers across the same functional areas worldwide to drive priorities.
Chair regular meeting with Operations Managers to review performance, forecast accuracy and productivity and to devise action plan as necessary for the current day/week. Identifying the reasons for failure of any SLA and Support Ops with OT requirements by ensuring a process is implemented and followed.
Manages business- and executive-level escalations, including reporting to senior-level leadership.
Scopes out the requirements for new metrics and tools.





- 2+ years of program or project management experience

Employment Type: Full Time, Permanent

Read full job description

Amazon Interview Questions & Tips

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Top Amazon Program Manager Interview Questions

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What people at Amazon are saying

3.7
 Rating based on 190 Program Manager reviews

Likes

A company with excellent culture fosters an environment where employees feel valued, supported, and engaged.

  • Salary - Excellent
  • +4 more
Dislikes

growth has been slower than anticipated in recent months

Read 190 Program Manager reviews

Program Manager salary at Amazon

reported by 2.1k employees with 1-14 years exp.
₹9 L/yr - ₹36 L/yr
6% less than the average Program Manager Salary in India
View more details

What Amazon employees are saying about work life

based on 25.2k employees
62%
53%
69%
77%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Amazon Benefits

Submitted by Company
Healthcare & Financial Benefits
Parental Leave & PTO
Professional Development
Employee Assistance Program (EAP)
Submitted by Employees
Work From Home
Job Training
Health Insurance
Free Transport
Cafeteria
Soft Skill Training +6 more
View more benefits

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Amazon Hyderabad / Secunderabad Office Locations

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Hyderabad Office
Amazon Development Center India Pvt. Ltd., 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Hyderabad Hyderabad
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