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2373 Amazon Jobs
Program Manager I, SEPO
1-14 years
₹ 8 - 39L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Hyderabad / Secunderabad
1 vacancy
Program Manager I, SEPO
Amazon
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
The successful candidate will lead the day-to-day operations for SEPO in Sellers world and effectively manage performance with transparent metrics, data-driven decisions and industry leading management techniques. He/she will be responsible for managing and delivering Service Level Agreements (SLAs) for the aligned workflows. He/she should be an expert in project/program management who possesses the ability to work globally and cross-functionally with internal and external stakeholders. He/she should be adept at data analysis including querying, building and maintaining dashboards and using data to improve his/her space of operations. He/she should also be capable of identifying and prioritizing process and automation improvement opportunities.
Responsibilities:
Monitor, manage, and control the production environment.
Monitor and react to Service level alerts by managing and performing recovery actions to ensure high level of service delivery at a global scale. Ensure all service level agreements (SLAs) or quality indicators (QIs) are met to provide consistent service to customers.
Work with Operational Management to design and agree service protection strategies, ensuring buy in and commitment at all levels allowing the Real Time team to support the customer Experience at all times.
Provide real-time escalation, recovery, and restore capabilities for any failure of service; notify any major issues to Workforce, Capacity and Operations leaders ensuring the right people know of the incident at the right time.
Manages business activities such as root cause analysis, profile management, new marketplace and skill launches by working with Operation, Capacity, Scheduling, Program, Change Management and Contact Routing team.
Constantly review existing processes and research new ones for possible automation improvements or enhancements, designing and installing special project improvements or enhancements whenever necessary.
Works as SME, guide RTA and Analysts to drive daily performance call for business status, reports and metrics, reviewing them daily for trends and potential problems at a global level.
Communicates effectively with peer Workforce leads and Managers across the same functional areas worldwide to drive priorities.
Chair regular meeting with Operations Managers to review performance, forecast accuracy and productivity and to devise action plan as necessary for the current day/week. Identifying the reasons for failure of any SLA and Support Ops with OT requirements by ensuring a process is implemented and followed.
Manages business- and executive-level escalations, including reporting to senior-level leadership.
Scopes out the requirements for new metrics and tools.
- 2+ years of program or project management experience
Employment Type: Full Time, Permanent
Read full job descriptionAmazon Interview Questions & Tips
Prepare for Amazon Program Manager roles with real interview advice
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What people at Amazon are saying
Rating based on 190 Program Manager
reviews
Anonymous · Customer Success, Service & Operations
in Bangalore / Bengaluru
Likes
A company with excellent culture fosters an environment where employees feel valued, supported, and engaged.
- Salary - Excellent
+4 more
Dislikes
growth has been slower than anticipated in recent months
Program Manager salary at Amazon
reported by
2.1k
employees
with 1-14
years exp.
₹9
L/yr - ₹36
L/yr
6%
less
than the average Program Manager Salary in India
View more details
What Amazon employees are saying about work life
based on 25.2k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Amazon Benefits
Submitted by Company
Healthcare & Financial Benefits Parental Leave & PTO Professional Development Employee Assistance Program (EAP)
Submitted by Employees
View more benefits 
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