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243 American Express Jobs
Account Protection Specialist
American Express
posted 1d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Making a pro-active attempt to identify fraudulent charges via inbound and outbound calls
- Answer inbound calls from Card members and set up/action fraud cases on calls
- Review fraud claims from Card members to make a decision, to either accept the claim from the Card member or reject it
- Detect and minimize credit and fraud risk whilst enabling spend at the same time
- Real time, transaction level credit and fraud risk assessments for requests received from our Cardmember or merchants
- Point of Sales (POS) approval, charge reversals request from merchant establishments
- Resolve cases within the assigned empowerment limit
- Continue to monitor current trends in Fraud landscape suggest preventive corrective measures
- Meet and endeavor to exceed metrics on transactional quality, compliance, RTF, regulations and productivity as per goals
- Graduates/Postgraduates
- Excellent communication
- Minimum 1 year experience in contact center domain
- Proven analytical and problem-solving skills with a strong attention to detail
- Ability to work in a hybrid environment
- Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a windows environment
- Ability to work in a 24/7 rotational environment
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Employment Type: Full Time, Permanent
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What people at American Express are saying
Rating based on 2 Account Protection Specialist
reviews
Anonymous · Other
in Gurgaon / Gurugram
The company environment is good.
- Company culture - Good
They ruin employee’s careers
- Skill development - Bad
Account Protection Specialist salary at American Express
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