Cotiviti - Operations Manager (2-4 yrs)

Operations Manager:

Role Description:

- We are seeking a highly motivated and experienced Operations Manager to oversee the daily activities of our production team and ensure the smooth and efficient delivery of services to our clients.

- This role requires a strong leader with proven experience in managing teams, optimizing processes, and exceeding client expectations.

- You will be responsible for driving performance, maintaining quality standards, and fostering a collaborative and productive work environment.

Key Responsibilities:

- Team Management: Supervise the day-to-day operations and effectively manage a team of production analysts/team leads.

- Performance Management: Ensure the team consistently meets project deadlines and accuracy metrics as defined in client SLAs.

- Resource Optimization: Optimize staff utilization and manage attrition to meet daily deliverables and business objectives.

- Training & Development: Identify areas for improvement and develop training programs to enhance team and individual performance.

- Manage the onboarding and training process for new team members.

- Client Liaison: Support the team by addressing complex issues, resolving queries, and interfacing with both internal and external stakeholders.

- Process Improvement: Proactively identify and address any process deviations or inefficiencies.

- Product Enhancement: Contribute to product development by providing feedback on system enhancements and process improvements.

- Collaboration: Work effectively in coordination with other internal teams.

- Reporting & Analysis: Provide regular performance analysis as needed to improve productivity and quality.

Attributes and Behaviors:

- Teamwork: Develops and maintains positive working relationships, shares ideas and information, and collaborates effectively.

- Proactive: Assists colleagues and the team without prompting.

- Ownership: Takes pride in the achievement of team objectives.

- Credibility: Has credibility with peers and senior managers.

- Self-Motivated: Driven to achieve results.

- Urgency: Works with a sense of urgency.

- Customer Focus: Passionate about meeting customer expectations and improving service levels.

- Adaptability: Keeps pace with change and acquires new knowledge/skills.

- Integrity: Handles confidential information with sensitivity.

Relevant Experience & Educational Requirements:

- Bachelor's degree in Business Administration, Management, or a related field.

- Minimum of two years' experience working as an Assistant Manager/Manager or equivalent in a business operations environment.

- Experience in a business process outsourcing or service delivery environment is strongly preferred.

- Proven ability to manage teams, optimize processes, and exceed client expectations.

- Excellent written and verbal communication skills.

- Strong analytical, critical thinking, and problem-solving skills.

- Excellent personal computer skills in Microsoft Word, Excel, PowerPoint, and Outlook.

Skills & Competencies:

- Strong analytical, critical thinking, and problem-solving skills.

- Excellent verbal and written communication skills.

- Quick learner and proficient in applying new knowledge.

- Excel proficiency.

- Strong organizational skills and adaptability to rapidly changing priorities and workloads.

- Ability to work well independently and maintain focus.

Work Environment:

- Willingness to work in a 24/7 work environment (post-training).

- Willingness to be present in the office for training and initial go-live support, subject to company policy and prevailing health conditions.

- Training may be conducted during standard business hours