Communications Trainer II

Job Title:

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key responsibilities:

• Support the Front Line Recruitment Teams to assess the quality of new hires , using the CAT Tool
• Maintain Data and MIS as per the training BPMS and other requirements
• Support intra & inter function collaboration
• Proactively implement best practices and add value across locations
• Attend the TTT for client requirements
• Interface with customers as per requirement
• Consistent alignment with operations by auditing calls and E-mails, understanding needs, conducting refresher training in Hindi and English - as per requirement
• Conduct Need analysis and share feedback with the stakeholders
• Provide Feedback to the New Hires on Soft Skills and basic grammar
• Participate in calibration of Trainers, QAs and Voice Coaches within the team and with the TTBU training team
• Analyze and report findings for Process Training batches
• Meet the training requirements of the BU basis TNA
• Design & develop training processes (need identification to feedback and follow through) in consultation with the training teams
• Track and report improvement

Key skills and knowledge:

• Excellent communication skills (English & Hindi).
• Data Handling , data interpretation and Data Management.
• Good people management and Interpersonal Skills.
• Good knowledge of computers and MS Office (Excel, Power point).
• Good facilitation and presentation skills
• Analytical / Quantitative skills
• Planning and Decision making
• Ability to prioritize
• Ability to meet deadlines
• Multi-tasking
• Strong organizational skills and Presentation skills
• Ability to work under pressure
• Ability to drive initiatives to closure
• Ability to deal with all levels of employees with different accents and dialects

• Qualification : Graduation

Disclaimer:-

Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for recruitment , processing or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.

Location:

Language Requirements:

Time Type:

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