Team Leader, Operations

Job Title:

Team Leader, Operations

Job Description

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key responsibilities:

• Provide day-to-day work direction to the collections team, conduct workload studies, plan activities, set direction, and supervise and evaluate direct reports
• Review and recommend process changes to enhance effectiveness and efficiency.
• Ensure compliance with industry regulations, internal risk frameworks, and privacy laws.
• Define and agrees upon collections strategies with the leadership team.
• Manage the respective collection team, including recruitment, training, and coaching.
• Develops metrics to optimize team performance.
• Drives the team to meet targets related to delinquency and losses.
• Keyb skills and knowledge:
• Should have relevant experience in handling collections team/process
• Aware of KPIs and KRAs

Educational Qualification : Graduation

Disclaimer:-

Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for recruitment , processing or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.

Location:

IND Chennai - Fortune Towers

Language Requirements:

Time Type:

Full time

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