Technical Analyst

Life on the team

Computacenter has an international presence, so if your role involves global projects or support, you may have the chance to collaborate with colleagues and clients from different countries.

Workloads and work hours can vary depending on project demands and client needs. At Computacenter we often emphasize work-life balance.

Computacenter is involved in cutting-edge IT solutions, so you may have opportunities to work on innovative projects that leverage the latest technologies.

The IT landscape is constantly evolving, so you'll need to stay updated on new technologies, software, and best practices to effectively support users.

Overall, life in Computacenter can be rewarding as you play a crucial role in helping users and maintaining the functionality of an organization's IT systems. It can also be challenging at times, but it offers opportunities for growth and the satisfaction of solving technical problems and assisting users.

What youll do:

The L2 Desktop Support Technician is responsible for providing second-level technical support to end-users, ensuring efficient and effective resolution of IT-related issues. This role involves troubleshooting hardware and software problems, managing IT assets, and collaborating with the IT team to maintain a stable and secure computing environment.

What youll need

Technical Support:

• Provide second-level support to end-users, addressing IT-related issues via various channels (phone, email, in-person).
• Diagnose and resolve hardware, software, and network problems promptly and accurately.
• Escalate complex issues to higher-level support or specialized teams when necessary.
• Hardware and Software Troubleshooting:
• Install, configure, and maintain desktops, laptops, peripherals, and software applications.
• Troubleshoot and repair hardware and software issues, ensuring minimal downtime for end-users.

Asset Management:

• Maintain accurate records of IT assets, including inventory, warranties, and configurations.
• Assist with hardware and software procurement and disposal processes.
• User Training and Documentation:
• Provide training and guidance to end-users on common IT tasks and best practices.
• Create and maintain user-friendly documentation and knowledge base articles.
• Security and Compliance:
• Ensure that IT security policies and procedures are followed.
• Participate in security awareness initiatives and help implement security updates and patches.
• Collaboration:
• Work closely with the IT team to resolve issues, deploy updates, and implement IT projects.
• Collaborate with third-party vendors and service providers as needed.

Experience & Education:

• 3+ Years experience in desktop support or a related role, preferably in a corporate environment.
• Bachelor's degree in a relevant field or equivalent work experience or relevant technical certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician).
• Skills:
• Strong knowledge of desktop operating systems (e.g., Windows, macOS) and software applications.
• Familiarity with hardware troubleshooting and repair.
• Excellent problem-solving and analytical skills, Strong communication and interpersonal skills.
• Ability to work collaboratively in a team with 24/7 work environment.

Languages:

Proficient in English