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9 Computacenter Jobs

Technical Analyst

3-5 years

₹ 3.7 - 13L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Bangalore / Bengaluru

10 vacancies

Technical Analyst

Computacenter

posted 20hr ago

Job Description

Life on the team


Computacenter has an international presence, so if your role involves global projects or support, you may have the chance to collaborate with colleagues and clients from different countries.

Workloads and work hours can vary depending on project demands and client needs. At Computacenter we often emphasize work-life balance.

Computacenter is involved in cutting-edge IT solutions, so you may have opportunities to work on innovative projects that leverage the latest technologies.

The IT landscape is constantly evolving, so you'll need to stay updated on new technologies, software, and best practices to effectively support users.

Overall, life in Computacenter can be rewarding as you play a crucial role in helping users and maintaining the functionality of an organization's IT systems. It can also be challenging at times, but it offers opportunities for growth and the satisfaction of solving technical problems and assisting users.


What youll do:


The L2 Desktop Support Technician is responsible for providing second-level technical support to end-users, ensuring efficient and effective resolution of IT-related issues. This role involves troubleshooting hardware and software problems, managing IT assets, and collaborating with the IT team to maintain a stable and secure computing environment.


What youll need


Technical Support:


  • Provide second-level support to end-users, addressing IT-related issues via various channels (phone, email, in-person).
  • Diagnose and resolve hardware, software, and network problems promptly and accurately.
  • Escalate complex issues to higher-level support or specialized teams when necessary.
  • Hardware and Software Troubleshooting:
  • Install, configure, and maintain desktops, laptops, peripherals, and software applications.
  • Troubleshoot and repair hardware and software issues, ensuring minimal downtime for end-users.

Asset Management:


  • Maintain accurate records of IT assets, including inventory, warranties, and configurations.
  • Assist with hardware and software procurement and disposal processes.
  • User Training and Documentation:
  • Provide training and guidance to end-users on common IT tasks and best practices.
  • Create and maintain user-friendly documentation and knowledge base articles.
  • Security and Compliance:
  • Ensure that IT security policies and procedures are followed.
  • Participate in security awareness initiatives and help implement security updates and patches.
  • Collaboration:
  • Work closely with the IT team to resolve issues, deploy updates, and implement IT projects.
  • Collaborate with third-party vendors and service providers as needed.

Experience & Education:


  • 3+ Years experience in desktop support or a related role, preferably in a corporate environment.
  • Bachelor's degree in a relevant field or equivalent work experience or relevant technical certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician).
  • Skills:
  • Strong knowledge of desktop operating systems (e.g., Windows, macOS) and software applications.
  • Familiarity with hardware troubleshooting and repair.
  • Excellent problem-solving and analytical skills, Strong communication and interpersonal skills.
  • Ability to work collaboratively in a team with 24/7 work environment.

Languages:


Proficient in English




Employment Type: Full Time, Permanent

Read full job description

Computacenter Interview Questions & Tips

Prepare for Computacenter Technical Analyst roles with real interview advice

Top Computacenter Technical Analyst Interview Questions

Q1. What is the definition of the DHCP protocol, and how does it work?
Q2. What are the various networking protocols?
Q3. Difference between Ost and pst and many more
View all 13 questions

What people at Computacenter are saying

4.3
 Rating based on 42 Technical Analyst reviews

Likes

Work environment, Good work culture etc

  • Salary - Good
  • +6 more
Dislikes

As of new to company.

Read 42 Technical Analyst reviews

Technical Analyst salary at Computacenter

reported by 281 employees with 2-8 years exp.
₹2.6 L/yr - ₹11.6 L/yr
35% less than the average Technical Analyst Salary in India
View more details

What Computacenter employees are saying about work life

based on 273 employees
65%
77%
67%
92%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Computacenter Benefits

Submitted by Company
Work From Home
Soft Skill Training
Health Insurance
Job Training
Submitted by Employees
Work From Home
Health Insurance
Job Training
Soft Skill Training
Team Outings
Free Transport +6 more
View more benefits

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Computacenter Bangalore / Bengaluru Office Location

View all
Bangalore / Bengaluru, Karnataka Office
Computacenter India Private Limited 4th Floor, Purva Premiere, Residency Road Bangalore / Bengaluru, Karnataka
560024

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