Associate Technical Support Analyst

Life on the team

Computacenter has an international presence, so if your role involves global projects or support, you may have the chance to collaborate with colleagues and clients from different countries.

Workloads and work hours can vary depending on project demands and client needs. At Computacenter we often emphasize work-life balance.

Computacenter is involved in cutting-edge IT solutions, so you may have opportunities to work on innovative projects that leverage the latest technologies.The IT landscape is constantly evolving, so you'll need to stay updated on new technologies, software, and best practices to effectively support users.

Overall, life in Computacenter can be rewarding as you play a crucial role in helping users and maintaining the functionality of an organization's IT systems. It can also be challenging at times, but it offers opportunities for growth and the satisfaction of solving technical problems and assisting users.

What youll do:

Responsible for overseeing and coordinating the entire incident management process within the organization. This role involves identifying, assessing, prioritizing, and resolving incidents to minimize their impact on operations. The Incident Manager will work closely with various teams to ensure that incidents are effectively managed and that lessons learned are applied to prevent future occurrences.

What youll need

• Request Intake:
• Request Triage:
• Assignment:
• Documentation:
• Communication:
• Follow-up:
• Quality Assurance:
• Reporting:

Experience & Education:

2 to 4 years of experience

Bachelor's degree in a relevant field or equivalent work experience

Skills:

• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Proficiency in using request management tools or ticketing systems.
• Problem-solving and critical thinking abilities.
• Knowledge of relevant industry regulations and best practices (e.g., ITIL for IT request management).
• Excellent problem-solving and analytical skills, Strong communication and interpersonal skills.
• Ability to work collaboratively in a team with 24/7 work environment.

Languages:

Proficient in English

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the worlds greatest organisations, driving digital transformation, and enabling people and their businesses.