It Operations Manager

Dear Candidates,

We are hiring for IT Operation Manager for Bangalore location, interested candidates please apply.

Total Exp:

Relevant Exp in IT Operation Manager:

Current Company:

Notice Period:

Highest Fulltime Education:

Current Location:

Preferred Location:

CCTC:

ECTC:

Job Description:

Key Skills: IT Operation Manager, People Management, Service Now, PnL, ITIL Process, Asset Management, Stakeholder Management, Vendor Management.

• 10 to 15 years' experience in IT Operations and responsible to run operations for APAC region catering to device lifecycle management service and other coordination services
• The delivery of the service and the achievement of the contractual obligations from an operation perspective, forward-planning and resource management
• The Leadership and the Performance Management of direct reports and their personal development
• Monitoring and reporting on team performance and SLA achievement
• Ensuring Team Leaders drive efficiency and productivity
• Identifying and maximizes opportunities to develop the service and reduce costs
• Developing productive relationships with ISPs and management teams,
• Contributing to and driving Continual Service Improvement plans working with the team leaders
• Supporting projects and new business take on, driving the expansion of the current services
• Ensuring Service Quality checks are in place and a service excellence” ethos promoted
• Contributing to the standardization of processes and procedures
• Responsible for applying matrix organization guidelines
• Infrequent travel to Europe and Malaysia as part of the role.
• Strong leadership and team management abilities.
• Willingness to adapt quickly to new working conditions and deliver outcomes
• Curiosity to understand systems, processes and people for delivering outcomes
• Proficiency in ServiceNow and other relevant software tools.
• Excellent analytical and problem-solving skills.
• Prior experience working in a matrix organization
• Strong verbal and written communication skills.
• A degree in business, finance, or a related field is often preferred
• Experience of developing best practice policies and procedures for functional area
• People Management experience/Training.
• Managing a result orientated operation.
• Financial awareness and a strong grounding of PnL management principles.