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11 Computacenter Jobs

Associate Technical Analyst - Service Desk

1-5 years

₹ 1 - 5L/yr

Bangalore Rural, Bangalore / Bengaluru

5 vacancies

Associate Technical Analyst - Service Desk

Computacenter

posted 2d ago

Job Description

Life on the team

Are you passionate about Service desk Opportunities and ready to explore your capabilities?

Service desk professionals are problem solvers, as a growing organization in India, there are more opportunities for career advancement and professional development.  As the company expands, new roles and responsibilities will emerge with the chance to take on more challenging and diverse tasks. We are more open to innovation and creativity. There will be a greater emphasis on trying new ideas, implementing cutting-edge technologies, and exploring innovative solutions to challenges. We in Computacenter foster a culture of continuous improvement and forward-thinking.


What you'll do

The L2 Desktop Support Technician is responsible for providing second-level technical support to end-users, ensuring efficient and effective resolution of IT-related issues. This role involves troubleshooting hardware and software problems, managing IT assets, and collaborating with the IT team to maintain a stable and secure computing environment.


What youll need


Technical Support:

  • Provide second-level support to end-users, addressing IT-related issues via various channels (phone, email, in-person).
  • Diagnose and resolve hardware, software, and network problems promptly and accurately.
  • Escalate complex issues to higher-level support or specialized teams when necessary.

Hardware and Software Troubleshooting:

  • Install, configure, and maintain desktops, laptops, peripherals, and software applications.
  • Troubleshoot and repair hardware and software issues, ensuring minimal downtime for end-users.

Asset Management:

  • Maintain accurate records of IT assets, including inventory, warranties, and configurations.
  • Assist with hardware and software procurement and disposal processes.

User Training and Documentation:

  • Provide training and guidance to end-users on common IT tasks and best practices.
  • Create and maintain user-friendly documentation and knowledge base articles.

Security and Compliance:

  • Ensure that IT security policies and procedures are followed.
  • Participate in security awareness initiatives and help implement security updates and patches.

Collaboration:

  • Work closely with the IT team to resolve issues, deploy updates, and implement IT projects.
  • Collaborate with third-party vendors and service providers as needed.

Experience & Education:

  • 3+ Years experience in desktop support or a related role, preferably in a corporate environment.
  • Bachelor's degree in a relevant field or equivalent work experience or relevant technical certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician).
  • 15 years Full time education is mandatory.

Skills:

  • Strong knowledge of desktop operating systems (e.g., Windows, macOS) and software applications.
  • Familiarity with hardware troubleshooting and repair.
  • Excellent problem-solving and analytical skills, Strong communication and interpersonal skills.
  • Ability to work collaboratively in a team with 24/7 work environment.

Employment Type: Full Time, Permanent

Read full job description

Computacenter Interview Questions & Tips

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What people at Computacenter are saying

3.8
 Rating based on 43 Associate Technical Analyst reviews

Likes

Good to join..

  • Skill development - Good
  • +3 more
Dislikes

Salary is less ... On payroll rules are not so good.. otherwise all with computacenter is nice.

  • Salary - Poor
Read 43 Associate Technical Analyst reviews

Associate Technical Analyst salary at Computacenter

reported by 272 employees
Lock Unlock
₹2.4 L/yr - ₹7 L/yr
27% less than the average Associate Technical Analyst Salary in India
View more details

What Computacenter employees are saying about work life

based on 234 employees
61%
75%
77%
92%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Computacenter Benefits

Submitted by Company
Work From Home
Soft Skill Training
Health Insurance
Job Training
Submitted by Employees
Work From Home
Health Insurance
Job Training
Soft Skill Training
Team Outings
Free Transport +6 more
View more benefits

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Computacenter Bangalore / Bengaluru Office Location

View all
Bangalore / Bengaluru, Karnataka Office
Computacenter India Private Limited 4th Floor, Purva Premiere, Residency Road Bangalore / Bengaluru, Karnataka
560024

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