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Engaged Employer

Cognizant

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3.8

based on 50.3k Reviews

Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

Top Rated IT/ITES Company - 2024

367 Cognizant Jobs

Cognizant is hiring For senior process executive

Cognizant

3.8

based on 50.3k Reviews

1-4 years

₹ 1.5 - 4.25L/yr

Gurgaon / Gurugram

10 vacancies

Cognizant is hiring For senior process executive

Cognizant

posted 18hr ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Customer Support International BPO International Voice Process Blended Process US Process

Job Description

Roles and Responsibilities

Handle customer queries via phone calls and emails, with a focus on resolving issues efficiently.
Provide excellent customer service by listening actively, empathizing with customers' concerns, and offering solutions promptly.
Utilize problem-solving skills to resolve complex customer complaints effectively.
Maintain accurate records of all interactions with customers using CRM software.

Required

Bachelor's degree with >1 year of experience in customer service.
Should be ok to work in night shifts/rotational shifts.
Excellent communication skills

Employment Type: Full Time, Permanent

Read full job description

Cognizant Interview Questions & Tips

Prepare for Cognizant Senior Processing Executive roles with real interview advice

What people at Cognizant are saying

3.7

Rating based on 3.3k Senior Processing Executive reviews

Anonymous · Customer Success, Service & Operations in Kolkata

Likes

Corruption everywhere in non technical. The Hyderabad team runs their own lobby only, they differentiate and being a lady employee I myself faced filthy behavior from my supervisor(i am.not mentioning his name here ) and when I was not willing to follow his nasty behavior and protested I was forced to leave the organization, they to..Read More

Dislikes

Explained already above