HCLTech is Hiring For Senior CSR International Process || Noida

Unlock New Career Heights International Senior Customer Service Representative Role Open at HCLTech!

HCLTech is Hiring for Blended Process

Job location - Noida

Process - Blended (30% Voice & 70% Email)

5 days working

Fix Sat-Sun Off

Both Side cabs

Work Mode - WFO

EMPLOYMENT TYPE: FULL TIME

JOB SUMMARY

The CSR Agent will be the point of referral for all transaction-based customer issues. This role will be responsible for complete, accurate and timely resolution of customer requests.

Essential Duties and Responsibilities

• Managing calls and customer service inquiries, make outbound wherever required
• Identifying and assessing customers needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods/tools
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies

Required Profile & Experience:

• Good fluency in English - both written and spoken
• Experience handling complaints; driven to deliver an excellent customer experience through resolutions and adherence to response times
• Graduate must in any stream.
• Experience required 1-5 years from International background only (Voice/Blended).
• Candidate should be comfortable to work at Night shifts or Australian shifts

Note:- Shifts timings would be fixed

Interested candidates can share their resumes on aman.a@hcltech.com