Managed Services Manager - Handling BFSI Customers

Role- Customer Success Partner ( Professionals having Service Delivery experience intrested to move into techno functional role can apply for the below)

Total Exp 10+ yrs

Domain Expertise Banks and Insurance sector is MANDATORY

Location – Mumbai

Technical Expertise – Managed / Application Support services and or Infrastructure

Required exp in following areas

Exp in Managed Services / Support Services

Technical Solutioning

BFSI Client faced – Domestic clients

SLA Managed , Escalation Management

Responsibilities

• Responsible for the management of a portfolio of customers with an overall goal to achieve high customer retention rates , providing precise technical solutions.
• Recognize expansion opportunities through technical expertise , gather new requirements from existing and new customers.
• Track profit/ loss of the respective account and ensure the account is active with ongoing projects and profitability
• Ensure that with every customer interaction you are working to deliver value, providing an excellent experience, and supporting the customer in attaining their desired outcomes.
• Lead strategic, cross-functional initiatives such as customer journeys, voice of customer, and services feedback
• Maintain relationships with targeted customers through phone conversations and meetings, Engage in both proactive and reactive efforts to prevent or mitigate customer attrition.
• Ensure all customer issues are addressed timely and effectively by collaborating cross-functionality Strong communication skills, verbal and written.