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781 Managed Services Jobs

Senior IT Project Consultant- Problem Manager

SAP India Pvt.Ltd

4.2

based on 1.7k Reviews

6-9 years

Bangalore / Bengaluru

1 vacancy

Senior IT Project Consultant- Problem Manager

SAP

posted 1d ago

Job Role Insights

Key skills for the job

Data Analytics Automation Testing Operations Information Technology Analytical Chemistry IT Operations Management

+ 4 more

Job Description

SAP Enterprise Cloud Services is building the bridge for SAP on premise customers towards SAP cloud.

SAP Enterprise Cloud Services Delivery is the operations organization, which offers and provides real-time cloud platform, infrastructure and managed services focusing on fast time-to-value at reduced cost and risk.

We are looking for a Problem Manager (f/m/d) to join the SAP Enterprise Cloud Services - Projects and Services team to support Central Problem Management RCA team.

What you ll do

Review Root Cause Analysis (RCAs) to ensure quality targets are being met.
Ensure the use of recognized RCA methodologies to ensure logical investigation.
Identify underlying causes from the RCAs and create and maintain Knowledge Error Database for future reference and to recurrence.
Identify areas for improvement in the RCA process.
Collaborate with cross-functional teams for quality review of RCAs and drive RCA and KEDB improvements.
Track and report on RCA and KEDB metrics to identify trends and drive continuous improvements

What you ll bring

Bachelors degree in Business Administration, Engineering or Computer or Natural Science required from an accredited university.
6+ years of professional experience in a similar function with focus on processes and IT operations
Strong understanding of ITIL Problem Management process
Proven experience in Problem manager or a similar process related role
Very high proficiency in communication and documentation abilities.
Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
Analytical thinking, attention to detail, and excellent facilitation and collaboration skills.
Results-oriented, with a proactive approach to problem-solving and a focus on achieving measurable improvements.