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3.6

based on 1.1k Reviews

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83 Clover Infotech Jobs

Application Support - Senior Engineer L2

Clover Infotech Pvt Ltd

 · 

3.6

 based on 1.1k Reviews

5-7 years

Mumbai

1 vacancy

Application Support - Senior Engineer L2

Clover Infotech

posted 13hr ago

Job Role Insights

Flexible timing

Key skills for the job

Linux Administration Retail Analytical Chemistry French Language Application Support Financial Services

+ 4 more

Job Description


Job Summary:
The Senior Engineer L2 is responsible for managing technical escalations, troubleshooting, and resolving complex issues associated with Retail Net Banking and Mobile Banking. This role demands hands-on expertise in Linux, PL/SQL, Middleware, and APIs to ensure smooth operations and maintain application stability in a 24 7 environment.
Key Responsibilities:
  • Troubleshoot and resolve L2-level application issues for Retail Net Banking and Mobile Banking channels.
  • Conduct root cause analysis for recurring technical problems and recommend long-term solutions.
  • Collaborate with L1 and L3 teams to ensure seamless resolution of issues.
  • Implement patches, bug fixes, and minor enhancements in coordination with development teams.
  • Monitor system performance and address potential issues proactively.
  • Develop and maintain documentation, knowledge articles, and training materials to enhance team capabilities.
  • Provide on-call support as part of 24 7 shift rotations.
Qualifications:
  • 5-7 years of experience in application support or similar roles.
  • Proven expertise in Linux, PL/SQL, Middleware, and APIs.
  • Extensive experience in the Banking and Financial Services sector, with a focus on Channels Retail Net Banking and Mobile Banking.
Skills:
  • Excellent oral and written communication skills.
  • Strong analytical and problem-solving abilities.
  • Effective team collaboration and technical troubleshooting expertise.

Employment Type: Full Time, Permanent

Read full job description

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What people at Clover Infotech are saying

Application Support salary at Clover Infotech

reported by 7 employees with 1-4 years exp.
₹1.4 L/yr - ₹4.3 L/yr
22% less than the average Application Support Salary in India
View more details

What Clover Infotech employees are saying about work life

based on 1.1k employees
59%
48%
49%
98%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Clover Infotech Benefits

Submitted by Company
Group term insurance and medical cover
Gratuity
Paid Holidays
Provident Fund
ESIC
Performance incentive plan +1 more
Submitted by Employees
Soft Skill Training
Job Training
Health Insurance
Work From Home
Cafeteria
Team Outings +6 more
View more benefits

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Clover Infotech Mumbai Office Location

View all
Mumbai  (1)
Mumbai Office
Headquarter
2nd Floor, Dhana Singh Processors Building, Vazir Glass Lane, J B Nagar, Andheri (East) Mumbai – 400059, Maharashtra, India Mumbai
400059

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