F5 WAF Engineer - L2/L1

Experience: 3 to 6 years in Network Security
Product Certification: F5 WAF Certified Professional

The WAF - L2 Engineer is a critical role within our Network Security team, responsible for managing and optimizing Web Application Firewall (WAF) solutions. The ideal candidate will bring 3 to 6 years of network security experience, with a specific focus on WAF management. This position is based in Mumbai and requires a strong technical background, excellent problem-solving skills, and the ability to work in a dynamic, fast-paced environment. The WAF - L2 Engineer will ensure the security and integrity of our network infrastructure, support incident response efforts, and collaborate with various teams to maintain high service levels.

Responsibilities:
Manage and optimize Web Application Firewall (WAF) solutions.
Integrate WAF solutions with various management and authentication tools such as email, AD, IAM, and SIEM.
Automate processes using scripting and SOAR tools.
Manage policies, exceptions, and perform packet capture, analysis, and troubleshooting.
Oversee incident, problem, service request, change, configuration, and capacity management of WAF setups.
Proactively use network monitoring tools to isolate events before service degradation.
Support incident monitoring and analysis/response initiatives.
Troubleshoot network issues across OSI Model layers 1, 2, and 3.
Conduct daily performance checks, periodic audits, and ensure compliance.
Perform immediate troubleshooting for network outages.
Implement and maintain network security policies, standards, and procedures.
Deploy and maintain access and security policies for WAF solutions.
Maintain service levels and oversee the 24/7 configuration, administration, and monitoring of network security infrastructure.
Coordinate with OEMs for TAC support, RMA, replacement, and reconfiguration of WAF.
Create technical documentation, network diagrams, inventory control, and security documentation.
Collaborate with helpdesk, IT support, and application support teams for high-priority incident resolution.
Investigate, isolate, and resolve WAF incidents, providing Root Cause Analysis (RCA).
Design and implement WAF solutions for Data Centers (DC), Disaster Recovery (DR), Cloud, and Branch office environments.
Develop SOPs, Run books, and update knowledgebase in ITSM tools.
Automate and integrate tools with REST API/SDK for security dashboards and InfoSec tools (AD, IDAM, PAM, SIEM, SOAR).
Ensure compliance with audit points and timelines.
Perform patch updates and upgrades per compliance and audit requirements.
Lead and mentor L1 & L2 engineers.
Analyze packet captures using tools like Wireshark/Pcap.
Ensure timely closure of tickets within SLA and follow up on escalated tickets.
Prepare SLA reports for respective technology.

Required Skills:
Proficiency in managing WAF solutions.
Experience in Windows, Linux, Unix environments.
Hands-on experience in commissioning, implementation, and integrating WAF solutions.
Strong scripting and process automation skills.
Experience in policy and exception management.
Proficiency in packet capture, analysis, and troubleshooting tools.
Incident and problem management skills.
Strong verbal and written communication skills.
Demonstrated ability to manage, analyze, and solve complex issues.
Ability to lead and mentor a team of engineers.

If you are a dedicated network security professional with a passion for ensuring the safety and integrity of web applications, we encourage you to apply for this challenging and rewarding role.