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3.6

based on 1.1k Reviews

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83 Clover Infotech Jobs

Application Support - Service Delivery Lead

Clover Infotech Pvt Ltd

 · 

3.6

 based on 1.1k Reviews

7-10 years

Mumbai

1 vacancy

Application Support - Service Delivery Lead

Clover Infotech

posted 13hr ago

Job Role Insights

Flexible timing

Key skills for the job

Linux Administration Analytical Chemistry French Language Application Support Financial Services Sanction Screening

+ 4 more

Job Description


Job Summary:
The Service Delivery Lead is responsible for managing and ensuring smooth application support operations for Retail Net Banking and Mobile Banking. This role involves leading the team, delivering on SLAs, managing escalations, and ensuring high service quality for clients in the Banking and Financial Services domain.
Key Responsibilities:
  • Oversee and manage application support for Retail Net Banking and Mobile Banking channels.
  • Ensure adherence to SLAs and timely resolution of client issues.
  • Act as the point of escalation for critical incidents and coordinate with L2/L3 teams for resolution.
  • Manage and mentor the support team, ensuring skill development and performance improvement.
  • Collaborate with stakeholders to streamline processes and improve service delivery.
  • Analyze and report on service metrics, incidents, and root causes to identify improvement areas.
  • Ensure compliance with client and organizational standards during 24 7 shift coverage.
Qualifications:
  • Proficiency in Linux, PL/SQL, Middleware, and APIs.
  • Strong knowledge of Banking and Financial Services, specifically Channels Retail Net Banking and Mobile Banking.
Skills:
  • Excellent oral and written communication skills.
  • Strong analytical and problem-solving abilities.
  • Leadership and stakeholder management capabilities.

Employment Type: Full Time, Permanent

Read full job description

Prepare for Service Delivery Leader roles with real interview advice

What people at Clover Infotech are saying

5.0
 Rating based on 1 Service Delivery Leader review

Likes

Supporting and caring management. Easily accessible, good company to work with.

  • Salary - Excellent
    • +6 more
Dislikes

Nothing, all is well except delay in FnF.

Read 1 Service Delivery Leader review

Service Delivery Leader salary at Clover Infotech

reported by 6 employees with 7-12 years exp.
₹9 L/yr - ₹16 L/yr
42% less than the average Service Delivery Leader Salary in India
View more details

What Clover Infotech employees are saying about work life

based on 1.1k employees
59%
48%
49%
98%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Clover Infotech Benefits

Submitted by Company
Group term insurance and medical cover
Gratuity
Paid Holidays
Provident Fund
ESIC
Performance incentive plan +1 more
Submitted by Employees
Soft Skill Training
Job Training
Health Insurance
Work From Home
Cafeteria
Team Outings +6 more
View more benefits

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Clover Infotech Mumbai Office Location

View all
Mumbai  (1)
Mumbai Office
Headquarter
2nd Floor, Dhana Singh Processors Building, Vazir Glass Lane, J B Nagar, Andheri (East) Mumbai – 400059, Maharashtra, India Mumbai
400059

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