Production Support / Application Support L2

Skills:

SQL + L2 Support + US Healthcare domain (Billing)

Details Job Description:

Responsibilities: -

• Act as the primary point of contact for clients, ensuring clear and effective communication.
• Exceptional verbal and written communication skills.
• Self-motivated with a strong sense of urgency.
• Proactive in identifying issues and opportunities for improvement.
• Manage client expectations and provide regular updates on issue resolution and system performance.
• Monitor and manage SQL jobs to ensure optimal performance and availability.
• Troubleshoot and resolve SQL-related issues in a timely manner.
• Collaborate with teams to identify and implement solutions to recurring problems.
• Respond to and manage incidents related to SQL jobs, ensuring minimal impact on business operations.
• Document incidents and resolutions to improve future response times and processes.
• Conduct root cause analysis to prevent recurrence of issues.

Experience: -

5 - 7 Years

Location: -

Mumbai/ Pune/Bengaluru/Chennai

Educational Qualifications: -

• Engineering Degree BE / ME / BTech / M Tech / B.Sc. / M.Sc.

Technical certification in multiple technologies is desirable.

Skills: -

Mandatory Technical skills

• SQL
• Familiarity with incident management processes.

Good to have skills: -

• Familiarity with ITIL processes and frameworks.