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Database Activity Monitoring (DAM) Technical Support Engineer
Perydot
posted 4d ago
Job Role Insights
Job Description
This is a senior technical IC role which requires candidate to be hands on and ability to manage the application platform independently
- Technology : Imperva DAM
- Location : Mumbai at customer site
- Position : 01 (One)
- Total experience : 6 to 10 years (max)
- Effective exp. : Last 1.5 2 years as DAM SME or technical support expert
- Working Window
Should be flexible to work in shifts and on demand for any weekend maintenance activities
- Job Description/KRAs
- Ensuring uptime of the DAM platform as per defined service levels
- Ensuring coverage of the solution to ensure adequate security posture
- Implement and fine tune policies in accordance with security policies and continually evolving threat landscape. Define reports and dashboards
- Integration of databases with DAM platform as per organisational requirements
- DAM application administration, management and advanced troubleshooting. Attend to P1 incidents and documentation of RCA
- Define SOPs to facilitate effective collaboration of work with cross functional stakeholders in customer organisation
- Keeping platform current with defined security baselines and OEM defined best practices
- Participation in audit exercises and closing out observations within defined timeframes
- Participation in BCP and DR drills. Ensuring platform is resilient from uptime perspective
- Track licensing, OEM support validity and coordination for scheduled audits of the platform
- Coordination with OEM support for bug fixes or product issues
- Guide and support Tier 2 Engineers on administration and platform
- Update required documentation on need basis
- Education and Professional Qualifications
- B.E/ B. Tech/MCA from recognized university.
- CISSP/CISA/CISM certification is mandatory
- DAM Technical certification is preferred
- Should have handled DAM operations of large environment with multiple DB flavours
Employment Type: Full Time, Permanent
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