APPLICATION PRODUCTION SUPPORT

QA Automation Lead(Second Shift – 2:30 PM to 10:00 PM) Lead Associate – Production Support(Windows & Linux) PRIMARY RESPONSIBILITIES ? Work from office is mandatory (WFH is not available on this position). ? Should be ready to provide 24x7 support for critical production systems. ? Able to handle production issue. ? Independently analyze, solve, and fix issues in real time, providing problem resolution end-to-end. ? Refine and automate regular processes, track issues, and document changes ? Interact with client/onsite counterpart for issue resolution ? Able to follow the incident/change/problem management process ? Understanding of ITIL Vx.x and its components ? Perform scheduled maintenance and support release deployment activities after hours. ? Share domain and technical expertise, providing technical mentorship and cross-training to other peers and team members. ? Should be comfortable to work in clean room with project specific limitations. ? Shifts – Work in different shift timings based on the client need and depending on Release / DR / Onshore Holiday support occasions. ? Hands-on technical implementation and deployment of projects in pilot/production environments. REQUIRED SKILLS ? 7+ years working experience in deployment, support or development of DOT Net based technologies hosted on a Windows and Linux environment ? Excellent knowledge of IIS and the various components involved within ? Experience in Production Application Support on Microsoft technology stack ? Excellent troubleshooting skills and ability to quickly provide solutions to issues encountered in ? Knowledge of ITIL processes ? Working knowledge on IIS/ Citrix on windows platform. ? Application / Product Monitoring (Basics) ? Basic Knowledge on common monitoring tool ? Basic knowledge of virtualization, storage, AD & Networking Concepts. ? Working knowledge of Windows servers, 2012 and 2008 R2 • Windows Patching • Hardening ? Basic knowledge of MS SQL Server 2008 R2 and above ? Windows OS migration experience ? Team player and flexible ? Strong knowledge of any ITSM tool (ServiceNow is preferred) DESIRED SKILLS ? Knowledge of below Tools • WINSCP • Putty • MS-Office