Application Support Engineer

Project Role :Application Support Engineer


Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills :EPIC Systems


Good to have skills :NA
Minimum

5 year(s) of experience is required


Educational Qualification :15 years full time education

Summary:As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving software-related issues to ensure seamless operations.
Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure effective communication within the team.- Implement best practices for software support.- Conduct regular performance evaluations for team members.
Professional & Technical Skills:- Must To Have Skills:Proficiency in EPIC Systems.- Strong understanding of software troubleshooting methodologies.- Experience in analyzing and resolving software issues.- Knowledge of ITIL framework for incident management.- Hands-on experience in software debugging and log analysis.
Additional Information:- The candidate should have a minimum of 5 years of experience in EPIC Systems.- This position is based at our Chennai office.- A 15 years full-time education is required.


Qualifications
15 years full time education