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Application Support - Senior Engineer L2
Clover Infotech
posted 3d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job Summary:
The Senior Engineer L2 is responsible for managing technical escalations, troubleshooting, and resolving complex issues associated with Retail Net Banking and Mobile Banking. This role demands hands-on expertise in Linux, PL/SQL, Middleware, and APIs to ensure smooth operations and maintain application stability in a 24 7 environment.
Key Responsibilities:
- Troubleshoot and resolve L2-level application issues for Retail Net Banking and Mobile Banking channels.
- Conduct root cause analysis for recurring technical problems and recommend long-term solutions.
- Collaborate with L1 and L3 teams to ensure seamless resolution of issues.
- Implement patches, bug fixes, and minor enhancements in coordination with development teams.
- Monitor system performance and address potential issues proactively.
- Develop and maintain documentation, knowledge articles, and training materials to enhance team capabilities.
- Provide on-call support as part of 24 7 shift rotations.
Qualifications:
- 5-7 years of experience in application support or similar roles.
- Proven expertise in Linux, PL/SQL, Middleware, and APIs.
- Extensive experience in the Banking and Financial Services sector, with a focus on Channels Retail Net Banking and Mobile Banking.
Skills:
- Excellent oral and written communication skills.
- Strong analytical and problem-solving abilities.
- Effective team collaboration and technical troubleshooting expertise.
Employment Type: Full Time, Permanent
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What people at Clover Infotech are saying
Application Support salary at Clover Infotech
reported by
7
employees
with 1-4
years exp.
₹1.4
L/yr - ₹4.3
L/yr
22%
less
than the average Application Support Salary in India
View more details
What Clover Infotech employees are saying about work life
based on 1.1k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Clover Infotech Benefits
Submitted by Company
Group term insurance and medical cover Gratuity Paid Holidays Provident Fund ESIC
Submitted by Employees
View more benefits 
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Clover Infotech Mumbai Office Location
Mumbai Office
Headquarter
2nd Floor, Dhana Singh Processors Building, Vazir Glass Lane, J B Nagar, Andheri (East) Mumbai – 400059, Maharashtra, India
Mumbai
400059
400059
Application Support Lead - Banking Application
10-15 Yrs
Navi Mumbai, Mumbai
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