Windows Admin L2

Windows Support Team
L2

The Server Engineer will have to provide day-to-day technical support and administration of the technology infrastructure.
The primary responsibilities of Server engineer will be Install, configure, and troubleshoot Server systems.
Provide first tier response, analysis and resolution planning for detected issues and seeks appropriate resolution of issues.
Play a key role in system uptime and disaster recovery initiatives.
Problem management and issue resolution for server issues.
Conducting timely and effective root cause analysis.
Provisioning, installation, oversight, administration and daily maintenance of all cross-platform servers to include; Intranet/Internet web servers, Database servers, monitoring servers, proprietary application servers, file and print servers etc and others to maximize availability and address issues related to.
Disaster Recovery / High Availability
Physical and Logical Security
Backup / Integrity and recoverability
Patch and security configuration compliance (includes virus detection for server and client)
General user administration
Active Directory maintenance
Backup integrity and routinely testing capabilities
First level issue triage and manage escalation
Resolve user configuration / authentication issues
Escalating the calls to vendor/principal/TSG whenever reqd,
Analyse reports recommend changes to process/technology where ever reqd,
Knowledge sharing to OM / L1engrs.
Pro-actively provide suggestions for the optimization of the Infrastructure