State Head - Service - Passenger Vehicle Dealership (9-19 yrs)

- Direct and guide team of cluster heads and other workshop staff for service operations.

- Responsible for company's owned workshops and FOCO workshops (aftermarket parts & service).

- Provide resolution to customer escalation cases

- Maintain service standards and quality across all outlets.

- Brand Consistency: Ensure all service marketing communications align with identity, focusing on the quality service, performance-driven heritage of the brand.

- BTL marketing - Organize and promote customer events such as service camps, exclusive service offers, and customer appreciation events to build relationships and encourage repeat business.

- Customer Engagement & Retention: Develop and manage customer loyalty programs and campaigns aimed at existing customers to increase service visits and retention.

- Reporting to : Operations Head

- Background: Passenger Vehicle Dealership

KPI:

- Service Profitability

- Service Quality

- Increase Customer Satisfaction