Category Manager

About the Company

Urban Company is a tech-enabled home services marketplace. Customers use our platform to book services, such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting , which are delivered in the comfort of their home and at a time of their choosing. We promise our customers a high quality, standardised and reliable service experience. To fulfil this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise.

About the Team

The Native RO category by Urban Company is a specialized vertical focused on delivering premium water purifiers. It addresses the growing need for high quality and reliable water purifiers, ensuring customers have access to clean, safe, and healthy drinking water. With a commitment to quality, reliability, and customer satisfaction, this category is designed to simplify the complexities of the water purifier industry.

The Native RO category sets itself apart by combining technical expertise, high-quality parts,and a customer-centric approach. It aims to create a seamless experience for customers, ensuring their water purifiers operate at peak performance without any hassle.

With Native RO, Urban Company is redefining how water purifier services are delivered, making it a trusted partner for households seeking dependable solutions for their RO systems.

About the Role:

As a Category Manager for the Native team, you will play a pivotal role in scaling the category by developing and executing comprehensive business strategies. You will own category performance, oversee business planning, and drive initiatives to meet growth targets.

Working closely with cross-functional teams, you will identify opportunities to optimize processes, improve service quality, and deliver an unparalleled customer experience.

Roles & Responsibilities:

• Business Strategy & Planning: Develop and implement category growth strategies, aligning with overall business goals. Identify and execute key initiatives to enhance customer acquisition and retention.
  
• Performance Management: Monitor key performance indicators (KPIs) for the category, including revenue, profitability, customer satisfaction, and service partner efficiency.
  
• Market Analysis: Conduct in-depth market research to identify trends, customer preferences, and competitive insights. Use data-driven analysis to inform decision-making.
  
• Service Partner Enablement: Collaborate with the operations team to onboard, train, and empower service partners to deliver high-quality services.
  
• Product & Process Optimization: Work with product and tech teams to streamline processes, improve the service delivery experience, and address operational bottlenecks.
  
• Customer Experience: Champion customer satisfaction by addressing feedback, ensuring service quality, and resolving escalations effectively.
  
• Collaboration & Stakeholder Management: Partner with marketing, operations, and finance teams to drive initiatives and meet category objectives.
  

What are we looking for:

• Bachelors degree in Business, Management, or a related field; MBA preferred.
  
• 3-6 years of experience in category management, business strategy, or similar roles, ideally in e-commerce, FMCG, or a service-based industry.
  
• Strong analytical skills with the ability to interpret data, generate insights, and make strategic recommendations.
  
• Excellent communication and stakeholder management skills.
  
• Proven ability to manage cross-functional projects and drive outcomes.
  
• Customer-first mindset with a passion for delivering exceptional experiences.
  
• Self-starter with a strong sense of ownership and a results-oriented approach.
  

Why Join Us?

• Be a part of an innovative team transforming the water purifier industry.
  
• Work in a dynamic, fast-paced environment with opportunities for growth and impact.
  
• Collaborate with passionate professionals dedicated to delivering the best for customers and service partners.
  
• Competitive salary and benefits package