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1727 Capgemini Jobs

Service Management

9-12 years

₹ 14.5 - 14L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Mumbai

Service Management

Capgemini

posted 12hr ago

Job Description


 About The Role : 
  • Service Delivery and Disaster Recovery Management
  • Incident, Problem, and Change Management
  • Continuous Service Improvement [CSI]
  • Application monitoring & support
  • Service-Level Agreements [SLAs] and Operational Level Agreements [OLAs] adherence
  • Incident Trend reports, Amber reports, Infrastructural health checks
  • Process Improvement, Process Audit, Quality Management Plan [QMP], Quality Trend Reports
  • Weekly / Monthly / Yearly deck report generation and presentation
  • Process documentation, implementation, and excellence


  •  

    Primary Skills 
  • Service Delivery and Disaster Recovery Management
  • Incident, Problem, and Change Management
  • Continuous Service Improvement [CSI]


  •  

    Secondary Skills 
  • Application monitoring & support
  • Service-Level Agreements [SLAs] and Operational Level Agreements [OLAs] adherence
  • Incident Trend reports, Amber reports, Infrastructural health checks

  • Employment Type: Full Time, Permanent

    Read full job description

    Prepare for Service Manager roles with real interview advice

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    What people at Capgemini are saying

    3.7
     Rating based on 7 Service Manager reviews

    Likes

    Work life balance but depends on the project and management

    • Salary - Good
    • +1 more
    Dislikes

    Extremely management centric company. It's feel like manager is the ultimate and above company policy and HR. Most of the managers are there for more that 15-20 years and siting in there comfort zone and challenging the patience of employees.

    • Promotions - Bad
    • +2 more
    Read 7 Service Manager reviews

    Service Manager salary at Capgemini

    reported by 56 employees with 6-15 years exp.
    ₹6.8 L/yr - ₹25.3 L/yr
    98% more than the average Service Manager Salary in India
    View more details

    What Capgemini employees are saying about work life

    based on 41.7k employees
    71%
    88%
    64%
    84%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Capgemini Benefits

    Submitted by Company
    Salary
    Flexible working
    Leave
    Mobility
    Pension
    Submitted by Employees
    Work From Home
    Cafeteria
    Soft Skill Training
    Health Insurance
    Job Training
    Gymnasium +6 more
    View more benefits

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    Capgemini Mumbai Office Locations

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    Mumbai Office
    c 48, Godrej & Boyce Industry Estate, Vikhroli West Mumbai
    Maharashtra
    Mumbai Office
    Plant no.5, Godrej & Boyce Compound, Gate No.2, LBS Marg, Pirojshanagar, Vikhroli - west, Mumbai Mumbai
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