Service Delivery Ops Associate Manager

Skill required: Compliance (CaaS) - Client Data Protection (CDP) Compliance


Designation: Service Delivery Ops Associate Manager


Qualifications:Any Graduation


Years of Experience:5 to 8 years


What would you do?
Qualities of the role-Detail-oriented with a focus on accuracy and quality.Stakeholder engagement required-Analytical thinker with strong problem-solving skills, Effective communicator with the ability to engage and influence stakeholders."Primarily email & voice interaction with HL Programme Mgt & Partners


What are we looking for?
English proficiency-CEFR Level C1 Qualification-Educated to Degree LevelExperience required(approximate)- At least 5 years of experience in compliance, conflicts management, or a related role, with at least 2 years in a leadership or process improvement position.

Roles and Responsibilities:

Design, implement, and optimize standardized operational processes for compliance and conflicts management.Develop and maintain process documentation, ensuring clarity and consistency across the department.Monitor and evaluate existing processes, identifying areas for improvement and implementing changes as needed.Establish and enforce quality standards and best practices for compliance and conflict checks.Conduct regular audits and reviews to ensure adherence to quality standards and regulatory requirements.Develop and implement quality control measures and corrective actions to address any identified issues.Track and analyze key performance indicators (KPIs) related to compliance and conflicts processes.Prepare and present regular reports on process efficiency, quality metrics, and audit findings to senior management.Identify trends and areas for improvement, recommending and implementing corrective actions.


Qualifications
Any Graduation