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17759 Accenture Jobs

Service Management Practitioner

5-10 years

Indore

1 vacancy

Service Management Practitioner

Accenture

posted 5d ago

Job Description



Project Role :
Service Management Practitioner


Project Role Description :
Support the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda.

Must have skills :Service Integration and Management (SIAM)


Good to have skills :
NA
Minimum
5 year(s) of experience is required


Educational Qualification :
15 years full time education
Job Description The Knowledge Manager is accountable for creating and finalizing the overall responsibility for ensuring the suitability of the Knowledge Management process to the organization.Key Responsibility This section details the operational activities that should be performed by individuals performing this role within the Knowledge Management Process.Responsible for executing the Knowledge Management process activities and maintaining the Knowledge for a functional area(s) of the organization.Activities
  • Approves Knowledge Submissions for assigned area
  • Assists in establishing and improving the processes
  • Ensures targets (by group) are reached for the quality and the quantity of knowledge
  • Advocates Knowledge Management use and contributions within the group
  • Reports on performance metrics
  • Responds to Knowledge Feedback
  • Works with the Knowledge Manager and other Knowledge Champions to review and audit/self-assess the process and its techniques and methods
  • Assists in providing guidance and input into the Knowledge Management strategy
  • Provides ongoing support and training for users (implementations/Q & A/ Tier I support)
  • Maintains Knowledge within the KM Database
  • Requests Changes and additions to the Knowledge Management System via the Change Management process
  • Prepares documentation for new or existing Knowledge
  • Deploys the process and related methods and techniques
  • Evaluates performance metrics against the defined critical success factors, institutes actions to correct shortcomings or further streamline the process, and prioritizes expansion activities
  • Determines Service Lifecycle information requirements
  • Reviews and audits the process and its techniques and methods to ensure they are continuously improved
  • Interfaces with other processes and/or business functions to ensure processes are put in place to capture data, information and knowledge and leverage benefits provided by the Knowledge Management process
  • Accountable for Knowledge Contents and the quantity and quality of knowledge and the effectiveness of its use
  • Directs and schedules the training of staff and Knowledge Management Champions
  • Evaluates performance metrics against the defined critical success factors and institutes actions to correct shortcomings
  • Sponsors the process by ensuring the Knowledge Manager has adequate resources to design the Knowledge Management process to conform to best practices and meet the needs of the organization
  • Arbitrates in any dispute over the allocation of responsibilities and sponsors the communication campaign to promote awareness and acceptance of the Knowledge Management process
  • Provides the description, mission statement, roadmap, strategy, process objectives, and metrics to measure success and obtain formal approval for the Knowledge Management process and its associated procedures
  • Monitors and reviews the execution of the Knowledge Management process at a high-level, ensures it remains consistent with the organization's current culture and IT Service Management strategy, and ensures coordination with all other IT processes
  • Participates in the IT Governance activities.
    Technical Experience:
  • Self-confident, results-oriented, persuasive, and influential
  • Excellent communication and interpersonal skills
  • Service operations and management experience a plus
  • Excellent Written and Verbal CommunicationProfessional Experience:
  • Bachelor's degree in Computer Science or related process experience, preferred
  • 3+ years of experience with the ServiceNow IT Service Management tool, preferred
  • 4+ years of experience as a process owner, preferred
  • Proficient in rolling out methodologies, processes, standards and/or policies
  • Minimum of ITIL foundation certification. More advanced ITIL certifications desired; must have strong ITIL experience in development and deployment of processes
  • Proven track record of leading successful change across functional and organizational boundaries
    Educational Qualification:Bachelor's degree (or geography equivalent)– Business or technology preferred
    Additional Information (if any)Good To have - Certification on ITIL (V3) /ITIL Intermediate(preferably).

     
    Qualifications
     
    15 years full time education

  • Employment Type: Full Time, Permanent

    Read full job description

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    What people at Accenture are saying

    3.8
     Rating based on 2 Service Manager reviews

    Likes

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    Service Manager salary at Accenture

    reported by 79 employees with 4-15 years exp.
    ₹6.7 L/yr - ₹26.9 L/yr
    98% more than the average Service Manager Salary in India
    View more details

    What Accenture employees are saying about work life

    based on 56.6k employees
    65%
    85%
    67%
    75%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Accenture Benefits

    Free Transport
    Cafeteria
    Work From Home
    Gymnasium
    Health Insurance
    Soft Skill Training +6 more
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