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13 Cameo Corporate Services Jobs

Call Center Collections Manager (BFSI)

4-7 years

₹ 4 - 6L/yr

Chennai

1 vacancy

Call Center Collections Manager (BFSI)

Cameo Corporate Services

posted 19hr ago

Job Role Insights

Flexible timing

Job Description

Role Purpose


Responsible for delivering on business metrics of portfolio resolution, norm, rollback and extraction/absolute recovery and ROR as per business operating plan through a team of Agency managers and Collection Vendors.


Role Accountability


  • Devise vendor allocation strategy for the BKT/region and ensure appropriate capacity addition basis future business inflows in line with ACR guidelines
  • Ensure adequate legal interventions on the portfolio
  • Ensure various critical segments as defined by business are reviewed and performance is driven on them
  • Conduct regular performance review with Vendors and Area collection managers for all critical metrics to track the portfolio health and performance trends
  • Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines
  • Reinforce compliance standards with area collection managers and vendors to drive adherence to code of conduct
  • Ensure all guidelines mentioned by the Clients are adhered to and that process hygiene is maintained at aligned agencies
  • Ensure all customer complaints received are closed within time frame
  • Conduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocating
  • Ensure monthly cost provisions are reported as per timelines
  • In cases pertaining to Banca delinquencies, collaborate with partner bank branches in respective locations to track customers

Measures of Success


  • Portfolio Coverage
  • Resolution Rate
  • Normalization/Roll back Rate
  • Settlement waiver rate
  • Absolute Recovery
  • Settlement waiver rate
  • Extraction Rate
  • ACM CAPE
  • ROR
  • Regulatory Customer complaint %
  • Process adherence as per MOU

Technical Skills / Experience / Certifications

Credit Card knowledge along with good understanding of Collection Processes


Competencies critical to the role


  • Analytical Ability
  • Stakeholder Management
  • Problem Solving
  • Result Orientation
  • Process Orientation

Qualification

Graduate in any discipline


Preferred Industry

BFSI


More Info

Function : Financial Services


Immediate Joiners Preferred


Contact Details : Selva 9786181609




Employment Type: Full Time, Permanent

Read full job description

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What people at Cameo Corporate Services are saying

What Cameo Corporate Services employees are saying about work life

based on 247 employees
62%
58%
60%
93%
Flexible timing
Monday to Saturday
No travel
Day Shift
View more insights

Cameo Corporate Services Benefits

Work From Home
Job Training
Team Outings
Health Insurance
Soft Skill Training
Free Transport +6 more
View more benefits

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